We are seeking an experienced and commercially driven Account Manager to lead a busy, multi-faceted contract catering operation in London. Overseeing a team of circa 40 employees across staff dining, a coffee shop and hospitality, you will be responsible for delivering an exceptional customer experience, maintaining high operational standards and driving financial performance.

This is an exciting opportunity for a proactive, people-focused leader to develop an established operation, with a particular focus on growing the hospitality offering, identifying new revenue opportunities and enhancing the overall food and service experience.

Main Responsibilities

Be hands on and lead from the front during lunch service, setting the standard across service delivery, team engagement and operational excellence
Take full operational and commercial responsibility for the account, ensuring the delivery of high-quality, consistent and customer-focused services.
Drive financial performance, managing budgets, labour costs, food costs and profitability while maximising revenue opportunities.
Ensure exceptional standards of food quality, presentation, service and customer satisfaction across all areas of the operation.
Build strong relationships with the client and key stakeholders, acting as the primary point of contact and ensuring their expectations are consistently exceeded.
Introduce innovative food concepts, menus and service initiatives that enhance the customer experience and drive engagement.
Oversee recruitment, training, performance management and succession planning, fostering a positive and high-performing team culture.
Ensure full compliance with food safety, health and safety, allergen management and company policies and procedures.
Support the long-term development of the account, contributing ideas and initiatives that deliver sustainable growth and strengthen the client partnership.

Person Specification

Proven experience in an Account Manager or similar senior operational role within contract catering or a comparable hospitality environment.
Experience managing a multi-service catering operation, ideally encompassing staff dining, coffee shop and hospitality or events.
Demonstrable experience leading, motivating and developing large teams, with the ability to build a strong culture of accountability and engagement.
Strong commercial acumen, with experience managing budgets, controlling costs, maximising profitability and delivering financial targets.
A proactive, entrepreneurial approach, with the ability to identify and convert opportunities to grow hospitality revenue and develop new business.
A passion for food, service excellence and delivering an outstanding customer experience.
A hands-on leadership style, leading by example while empowering and developing the wider team.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

Free meals
Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Receive cash rewards every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.