Service Delivery Coordinator jobs in London

Service Coordinator

12 Month FTC

Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2024 financial year, Indra achieved revenue of € 4.84 billion, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries.

As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do:

Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology.

Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.

Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future.

Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.

Indra is seeking a Service Coordinator to support the day-to-day operation of the Repair Centre, managing and administering Original Equipment Manufacturer (OEM) and third-party repair processes for equipment that cannot be repaired in-house.

The role involves liaising directly with OEMs and third-party repair providers to ensure repairs are completed efficiently, cost-effectively and to the required quality standards, without adversely impacting customer service operations.

Alongside repair coordination, the role will support equipment disposal, spare parts tracking, performance reporting and general administrative activities. This is a varied position combining administration with hands-on responsibilities, including the manual handling of packages, boxes and equipment.

The successful candidate will maintain accurate records across Microsoft Excel, internal databases and manual systems, working closely with Repair Centre technicians, management, purchasing, accounts, stores and external service providers.

Key Responsibilities

• Administer and manage the day-to-day OEM and third-party repair processes.
• Liaise with internal departments, OEMs and third-party repairers to ensure repairs meet agreed turnaround times, cost expectations and quality standards.
• Manage repair quotations, raise purchase requisitions and check invoices where required.
• Proactively monitor and chase outstanding repairs, ensuring progress is tracked and delays are addressed.
• Document changes to repair processes and maintain accurate computerised and manual records.
• Analyse repair fault and resolution data, producing reports on OEM performance and costs.
• Provide updates and feedback to customers where required.
• Coordinate equipment disposals and maintain appropriate disposal records.
• Administer the awaiting spare parts process and undertake other Repair Centre administrative duties.
• Provide cover for the Repair Centre Administrator during periods of absence.
• Advise the Repair Centre management team of any issues that may affect the efficient operation of the department.
• Work collaboratively with technicians, supervisors, management, purchasing, accounts, stores, helpdesk teams and external repair providers.
• Comply with Indra's Quality Management System, health and safety, environmental and security policies and procedures.
• Undertake any other reasonable duties required by the management team.

Knowledge Required

• Understanding of technical repair processes and service coordination.
• Good working knowledge of Microsoft Excel and computer-based record-keeping systems.
• Awareness of purchasing processes, quotations, invoices and purchase requisitions.
• Understanding of quality management processes and accurate documentation.
• Knowledge of data analysis and performance reporting would be advantageous.

Skills and Experience

Essential:

• Experience in a similar technical or administrative role.
• Competent in Microsoft Excel, with demonstrable previous experience using spreadsheets.
• Confident using computers, email, online portals and databases.
• Strong attention to detail and a proven ability to maintain accurate records.
• Good written and verbal communication skills.
• Ability to organise workloads, meet deadlines and follow up on outstanding tasks.
• Willingness and ability to manually handle packages, boxes and equipment.

Desirable:

• ONC or equivalent qualification in a relevant technical or administrative discipline.
• HNC or equivalent qualification in a relevant technical or administrative discipline.
• Experience analysing data and producing reports.
• Previous experience handling electronic or electromechanical equipment.
• Experience processing quotations, invoices, purchase orders and courier arrangements.
• Working knowledge of ISO 9001 quality standards and processes.
• Full driving licence.

Person Specification

The successful candidate will be self-motivated, organised and detail-oriented, with the ability to work independently and as part of a wider team.

They will demonstrate:

• Excellent attention to detail and accuracy.
• Strong communication and interpersonal skills.
• A proactive approach to monitoring and progressing outstanding repairs.
• The ability to work with limited supervision and manage competing priorities.
• A flexible approach to supporting the wider Repair Centre team.
• A commitment to maintaining quality, safety, security and efficient working practices.

This role requires someone who is comfortable balancing administrative responsibilities with practical, hands-on tasks, while helping ensure the Repair Centre operates efficiently and delivers a reliable service.

• Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days
• Pension – 4% employee and 4% employer
• Private medical insurance (including dental & optical)
• Life assurance
• Income protection
• Employee assistance programs
• Flexible/remote working options
• Charitable initiatives
• Social events (formal & informal)
• Learning and development programs
• Innovative & collaborative work environment

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law