Service Delivery Director jobs
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- The Bank of New York Mellon CorporationLondon
- Strategic and analytical thinking with the ability to translate high-level objectives into structured delivery plans and to drive continuous improvement in…
- Identifies opportunities to improve Talent processes, service delivery methods, tools and program ways of working.
- MicrolandLondon
- Ensure account maintains 100% compliance to service security management processes defined.
- Achievement of SLAs / KPIs for programs - All green status - Zero…
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- Salary Search: Senior Director - Service Delivery salaries in London
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- MicrolandLondon
- Value based delivery: Identify and execute initiatives classified as Value for customer.
- Achieve SLAs / KPIs for programs - All green status - Zero defect…
- View all Microland jobs - London jobs - Service Delivery Director jobs in London
- Salary Search: Director - Service Delivery salaries in London
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- MicrolandLondon
- Value based delivery: Identify and execute initiatives classified as Value for customer.
- Achieve SLAs / KPIs for programs - All green status - Zero defect…
- View all Microland jobs - London jobs - Service Delivery Director jobs in London
- Salary Search: Director - Service Delivery salaries in London
- See popular questions & answers about Microland
- Imperial College Healthcare NHS TrustLondon W2 1NY
- Lead continuous improvement of service delivery methods, data advisory practice, researcher support standards and portfolio oversight.
- AgeasGlasgow G2 6QQ
- Leading projects from planning through to delivery.
- We're looking for a talented Delivery Manager to help drive the successful delivery of strategic initiatives…
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- Chartered Insurance InstituteLondon EC2N 1HT
- From identifying opportunities for growth and market entry to strengthening international partnerships and delivery frameworks, you will help ensure the CII…
- NTT LtdLondon
- Operates across the full product/service lifecycle.
- Acts as a senior escalation point and leader within delivery teams.
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- DeltatreLondon W1T
- Program and portfolio delivery leadership.
- Experience building or scaling a new delivery team or function.
- Manage service transfers to B2B Support, Platform…
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- Ocean InfinitySouthampton
- Building strong client relationships through exceptional project delivery.
- Driving project financial delivery ahead of the as-awarded tender position.
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- Hitachi Construction Machinery (UK) LtdSouth Shields NE33 5SP
- Referral programme
- Annual leave
- Sick pay
- Bereavement leave
- Employee assistance programme
- Free parking
- Work closely with internal teams to address any issues or challenges that may impact service delivery.
- Develop and maintain contingency plans to address…
- CGIBelfast
- Company pension
- Proven experience managing IT service delivery within complex operational environments.
- Lead & Deliver IT service delivery in line with agreed contractual…
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- OCS GroupLiverpool L3
- Confident working with clients and stakeholders, managing expectations and representing technical service delivery at client meetings.
View similar jobs with this employerSThreeManchester- 3–5 years' experience in service delivery, delivery coordination or operations management.
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Director, Delivery Practitioner
Job details
Pay information not provided
Full-time
London
Full job description
We’re seeking a future team member for the role of Director, Delivery Practitioner to join our team. This role is located in London.
In this role, you’ll make an impact in the following ways:
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Lead the planning and execution of complex, multi-workstream delivery initiatives by defining scope, objectives, integrated plans, and success metrics, ensuring alignment to BNY’s strategic priorities and governance standards
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Drive disciplined delivery governance by establishing and running forums, reporting routines, risk and issue management processes, and decision-escalation paths, ensuring transparency, informed trade-offs, and timely resolution of delivery challenges
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Partner with senior business, Engineering, and functional leaders to translate strategic goals into executable delivery roadmaps by challenging assumptions, sequencing work, and balancing client impact, risk, and resource constraints
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Champion consistent delivery methodologies and best practices by mentoring delivery practitioners, sharing lessons learned, and embedding continuous improvement practices, thereby improving predictability, quality, and efficiency across initiatives
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Ensure strong risk, control, and compliance outcomes in all delivery activities by proactively identifying delivery, operational, and regulatory risks, coordinating mitigation plans, and aligning to internal control frameworks and policies
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Build and maintain influential relationships with internal and external stakeholders by proactively engaging, communicating progress and issues clearly, and demonstrating BNY’s principles of trust, ownership, and client focus in all delivery engagements
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Demonstrates an AI-forward mindset by identifying opportunities to responsibly apply emerging technologies, including AI, to improve delivery outcomes, enhance client and employee experiences, and drive continuous innovation in alignment with BNY’s strategic priorities.
To be successful in this role, we’re seeking the following:
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Bachelor’s degree or equivalent work experience in Business, Engineering, Finance, or a related discipline
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Advanced certification in project/program management or delivery methodologies (e.g., PMP, PgMP, Agile/Scaled Agile) preferred
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Additional training or certification in risk management, governance, or change management beneficial
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Advanced delivery and program management expertise, including planning, governance, risk management, and cross-functional coordination for complex initiatives
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Strong stakeholder management and influencing skills, with the ability to engage senior leaders, negotiate priorities, and drive alignment without direct authority
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Strategic and analytical thinking with the ability to translate high-level objectives into structured delivery plans and to drive continuous improvement in delivery practices
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