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Job Post Details

VA Technology Ltd logo

Director: Customer Delivery - job post

VA Technology Ltd
2.4 out of 5 stars
Telford
Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Job type

  • Permanent
  • Full-time

Location

Telford

Full job description

Director: Customer Delivery

Location: Telford (with travel as required)

We are an engineering business seeking an experienced and commercially minded Director of Customer Delivery to lead our Projects, Test & Validation and Customer Support functions. Reporting to the Managing Director, you will play a key role in shaping business strategy whilst ensuring operational excellence across the entire customer journey.

This is not a role for someone who wants to lead from a distance. We're seeking a leader who can think strategically, make commercially sound decisions and develop high-performing teams, whilst also being prepared to get into the detail, challenge processes, solve problems and support teams in delivering results.

Working within a highly technical engineering environment, you'll be comfortable engaging with customers and senior level decision-makers, building trusted relationships and ensuring exceptional delivery standards

What You'll Do

  • Provide strategic and operational leadership across Projects, Test & Validation and Customer Support.
  • Lead and develop a team of managers.
  • Drive operational performance, efficiency and continuous improvement.
  • Build strong relationships with key customers and act as a senior escalation point.
  • Ensure projects are delivered on time, within budget and to the highest quality standards.
  • Align departmental goals with wider business objectives and growth plans.

What We're Looking For

  • Senior leadership experience within technical manufacturing or engineering.
  • Strong commercial awareness and customer-facing experience.
  • A track record of improving performance, efficiency and customer satisfaction.
  • The ability to balance strategic thinking with hands-on operational leadership.
  • A natural collaborator who can influence, challenge and inspire others.

Why Join Us?

This is an opportunity to make a genuine impact in a senior leadership role where you'll have the autonomy to shape strategy, improve performance and help deliver an outstanding experience for our customers. If you're equally comfortable discussing long-term business plans and rolling up your sleeves to tackle operational challenges, we'd love to hear from you.

We offer a highly competitive salary and benefits package commensurate with a director-level position, together with the opportunity to play a key role in shaping the future success of a growing engineering business.

Work Location: In person

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