Service Delivery Manager jobs in West Midlands Region

Regional Service Manager - Midlands

Vacancy Location: Midlands Region

Shifts: Full-time 40 hours per week (Monday to Friday – you'll be flexible around start and finish times to meet the needs of this service, colleagues, and the people we support) includes on call on a rota basis.

Pay Rate: Up to £50,000 per annum (dependent on experience)

Lead with purpose. Bring stability. Make a lasting difference.

Are you a confident care leader who enjoys variety, builds strong teams and makes a positive impact? Join ivolve as a Regional Service Manager and use your skills where they matter most—supporting services through change and helping people live fulfilling lives.

About us

At ivolve, we’re one of the UK’s largest adult social care providers, with a shared ambition to support more people to flourish.

Across our Residential, Supported Living and Complex Care services, we support adults with learning disabilities, autism, mental health needs and other complex needs. Our approach starts with the individual—their interests, aspirations and what matters most to them.

From everyday achievements to bigger milestones, we help people build confidence, develop independence and pursue their goals. Our colleagues bring the energy, compassion and expertise that make this possible.

We’re proud to have been recognised in The Sunday Times Best Places to Work 2024 and 2025.

Your opportunity

This is a varied leadership role providing interim management cover when a service or registered manager is absent or a position is vacant.

Reporting to the Area Operations Manager, you’ll bring direction, stability and support to the service you’re allocated to. You’ll get to know the people we support, build relationships with colleagues and keep quality, safety and daily life at the heart of your decisions.

Each assignment will bring different priorities and opportunities. Whether you’re maintaining a strong service or helping a team make improvements, your leadership will make a difference.

What you’ll do

• Lead and develop your team: Set clear expectations, coach colleagues and build a positive culture where people feel valued and supported.
• Help people flourish: Ensure support reflects each person’s choices, strengths and goals, creating a home where they can live a fulfilling life.
• Champion quality and safety: Embed our Quality Framework and “I statements”, maintaining a safe, effective, caring, responsive and well-led service.
• Provide continuity through change: Identify priorities quickly, address concerns and keep improvement actions moving forward.
• Build trusted relationships: Work positively with families, professionals, commissioners and colleagues across the organisation.
• Manage resources effectively: Oversee staffing, rotas and commissioned hours, meeting agreed care commitments alongside budget, income and commercial performance expectations.
• Live our values: Lead authentically, take responsibility and embrace change in line with our Leadership Charter.

What you’ll bring

You’ll be approachable, organised and confident stepping into different services. You’ll combine compassion with clear decision-making, helping teams feel supported while maintaining high standards.

Essential

• A full UK driving licence and willingness to travel between allocated services.
• RQF Level 3 or above in Health and Social Care.
• A good standard of general education and confidence using IT systems.
• Understanding of the regulatory requirements relevant to adult social care, including CQC standards and applicable care legislation.
• Relevant mandatory training, with a commitment to keeping your knowledge and skills current.
• A commitment to equality, inclusion and person-centred support.
• Honesty, reliability and a passion for improving people’s lives.
• Flexibility to carry out service visits and spot checks at different times, including days and evenings.
• A commitment to ivolve’s values and to your own training and development.
• Satisfactory completion of the required pre-employment checks, including an appropriate DBS and barred-list check where applicable.
• Previous experience as a Registered Manager, Service Manager or in a comparable care leadership role.
• RQF Level 5 in Health and Social Care
• Experience creating rotas, managing commissioned hours and overseeing service budgets.
• Knowledge of Positive Behaviour Support (PBS).

Desirable

• Professional registration with the NMC or HCPC.

What we offer

We want our colleagues to feel valued and supported. Alongside your salary, our reward package includes:

• 25 days’ annual leave plus bank holidays.
• Your birthday off with pay after one year of service.
• A pension scheme.
• A £300 refer-a-friend scheme.
• Training and development to support you in your role.

Ready to bring your leadership skills to a role with variety, purpose and impact? Join ivolve and help people and teams flourish.

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