Service Manager jobs in Leeds

Manahatta Greek Street is now on the lookout for a General Manager to join our amazing team!

Who are we?

Proud winners of Best New Site at the Publican Awards 2025!

Arc Inspirations is a successful bar group, currently operating 18 locations across the North, Midlands and London with three exciting brands – BOX, Manahatta, and Banyan.

Manahatta always has a big city buzz, providing the perfect space for everyday escapism. Leave the humdrum of life behind and be transported to the somewhere with the energy and atmosphere of NYC.

It is the perfect place for glam get-togethers with friends, it’s the timeless chic aesthetic and great quality food and drinks that means our guests leave with elevated expectations of what a high street bar should be. Expect nothing less than what you’d get on the streets of Manhattan.

Why Join us?

As a General Manager joining Arc we will provide you with an extensive paid training programme covering everything you’ll need to know to set you up for success.

Career development is highly encouraged; the majority of our senior management teams have been promoted from within!

In addition to our amazing training, ongoing support and career development, you will also receive:

• Tronc
• A generous bonus structure
• Team discount for you and up to 3 friends at all of our 3 brands – Manahatta, Banyan and Box – in any of our locations
• Invitation to company events
• Frequent team card top ups
• Access to 40% of earned salary before pay day
• Free and confidential wellbeing support 24/7
• A weekly allowance for each team to spend on food and drink
• Team-based incentives, rewards and recognition
• Individual recognition including Employee of the Quarter rewards
• Trip incentives

Who are we looking for?

We are looking for an experienced, hard-working hospitality professional, with a vibrant personality, who can lead an amazing team in this glamorous, New York inspired cocktail bar. The ideal candidate will have:

• Proven people management and hospitality experience.
• Experience leading a team in a venue of high volume.
• Ability to understand guest’s needs.
• Desire to deliver and exceed guest expectations.
• Ability to lead and coach a team.
• Good organisation and communication skills.
• Ability to adapt depending on the level of trade.
• Desire to learn, adapt and improve performance through feedback and self-development.
• Ability to communicate effectively with all departments.
• Excellent financial acumen.

Key responsibilities:

You’ll be responsible for driving sales, leading the team, and making sure every guest has a fantastic experience. Some other key responsibilities include:

• Lead, motivate and develop a team that focuses on the needs of the guest.
• Oversee daily operations, recruitment, and overall site performance.
• Handle guest feedback professionally and proactively.
• Follow all health and safety guidelines and adhere to company policies to ensure a safe working environment.
• Drive sales through promotions, events, and memorable guest experiences.
• Maintain high standards of service, food and drink quality, cleanliness and compliance.
• Oversee induction and training processes in your site.

If you are a proud, people focused Manager who will commit to professionally deliver our ‘Nobody Does It Better’ service and standards, whilst caring about every single one of our team members, then we would love to hear from you!