Six Ways jobs in Cheltenham

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen‑table beginnings to the thousands‑strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about creating meaningful experiences and want a role where your work genuinely helps families find the care they need, there’s a place for you here.

With over 7,000 colleagues delivering care across the UK, we’re transforming how we operate — strengthening how we plan, communicate, and deliver change across a complex, people-led organisation.

To support this, we’re hiring an Operations Planning & Delivery Manager — a senior, high-impact role at the centre of the business.

This is not a traditional “operations” role.

This is about leading change, driving alignment, and shaping how a large organisation works and communicates at scale.

As an Operations Planning & Delivery Manager, you will act as the lynchpin between strategy and execution — ensuring that operational priorities, change initiatives, and communication are aligned across the business.

You’ll work closely with senior leaders to bring clarity to complexity, create structure across a fast-paced environment, and ensure that teams across the organisation are engaged, informed, and able to deliver effectively.

Salary : Up to £65,000

What You’ll Be Doing

• Leading a business-wide approach to operational planning and alignment
• Owning and embedding a “one version of the truth” framework for communication and delivery
• Driving the delivery of major change and transformation initiatives
• Partnering with senior stakeholders to align priorities and enable execution
• Designing and evolving target operating models and ways of working
• Leading on engagement and communication planning, ensuring clarity and buy-in across teams
• Acting as a central point of coordination across Operations, People, IT and leadership teams
• Using data and insight to inform decisions, improve performance and drive change outcomes
• Supporting a culture of continuous improvement across a complex, multi-site organisation

What We’re Looking For

We’re looking for a credible, engaging senior leader who thrives in pace and complexity.

You’ll bring:

• Experience operating in a fast-paced, multi-site, people-led organisation
• A proven track record of leading change and transformation
• Exceptional communication and stakeholder engagement skills
• The ability to influence at all levels, including senior leadership
• A strong ability to create structure, clarity and alignment in complex environments
• A proactive, resilient mindset with a focus on delivery and continuous improvement

This role is best suited to someone who has led change in a service-driven, people-focused organisation, where engagement and communication are critical — rather than purely transactional or process-driven environments.

Desirable

• Experience in care, healthcare, or regulated sectors
• Exposure to operating model design or transformation programmes
• Familiarity with structured improvement methodologies (LEAN, Six Sigma, etc.)

Why Helping Hands

We’re a purpose-driven organisation — but we’re also a large, complex business undergoing real change.

This is your opportunity to:

• Lead transformation that directly impacts colleagues and customers nationwide
• Shape how a growing organisation aligns, communicates, and delivers
• Be part of a business where people, pace and purpose come together