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Job Post Details
Student Experience Officer
Student Experience Officer
Job details
Full job description
The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.
We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more.
- Support processes that help to gather feedback from our students and inform students of what changes we have made in response to their feedback. This may involve improving engagement with Student-Staff Committee and formal feedback mechanisms such as NSS and TellUS.
- Produce student-facing materials and student communications, for example student handbooks, course materials, module descriptions, VLE templates and web content, working with Digital Learning Advisors to update digital learning tools as required.Work with the Student Experience Manager to support the delivery of student experience within the School, for example by coordinating and improving student events and community building activities.
- Work effectively to support changes to a students registration status as they progress through their programme of study.
- Support committees and working groups which may include taking minutes and producing draft agendas.
- Build, design and deliver activities that support inclusive student representation and engagement, including liaison with student societies and academic representatives.
- Maintain engagement with students outgoing on Year Abroad programmes or placements as well as those incoming to the School for short durations such as incoming study abroad periods.
- Support activities related to Extenuating Circumstances, Extensions and Learning Support Plans.
- Work collaboratively as part of a wider education and student support team, supporting the rota for the School’s main student reception point, and providing cover for other members of the team as required.
- Build and engage with local and University networks to ensure up to date knowledge of internal policy and procedures.
- Support colleagues in the wider Education and Student Experience Team to ensure that the School is able to deliver the full remit of its responsibilities in a timely and effective manner.
- Carry out other duties, commensurate with the grade and remit of the post.
- A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
- Flexible working opportunities, including hybrid working for some roles.
- Generous pension scheme.
- A wide range of discounts and rewards on shopping, eating out and travel.
- A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
- Recognition Awards to reward staff who go above and beyond in their role.
- A commitment to your development access to learning and mentoring schemes; Professional Services Shared Skills Framework
- A range of generous family-friendly policies
- paid time off for parenting and caring emergencies
- access to menopause support in the workplace
- paid time off and support for fertility treatment
- and more
We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.