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    • Health, counselling, or housing-related qualifications would be ideal.
    • We provide safe, well-maintained, sustainable homes and deliver customer-focused services…
    • Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays,…
    • Experience of managing adult social care and services within the third or public sector.
    • You will have experience of managing complex needs, substance misuse…
    • You will need to be able to provide advocacy, emotional and practical support along with information to clients including legal options, housing, finance and…
    • We provide safe, well-maintained, sustainable homes and deliver customer-focused services.
    • Employee Assistance Programme – access to a 24/7 counselling and…
    • Delivering a high-quality housing management service.
    • Knowledge of housing management, safeguarding or health & safety is beneficial.
    • Leading and managing the operational management of assessing housing needs and eligibility for affordable housing and nomination rights into housing schemes.
    • Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays,…
    • Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays,…
    • Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays,…
    • You must have knowledge of, or experience within the social housing sector and experience of housing maintenance and repairs administration or related property…
    • Experience working within social housing, community development, neighbourhood management, or a similar customer‑facing role.
    • Support with tenancy setup, budgeting, utilities, and housing applications.
    • Experience within housing, residential support, youth work, or similar services.
    • Proven experience as a Site Manager within social housing or refurbishment projects.
    • Managing day-to-day site operations on occupied and void social housing…
    • Importantly you will be responsible for working closely with safeguarding teams , social services, mental health teams and the police to support residents…

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Job Post Details

Tenancy Sustainment Officer - job post

ForHousing
3.4 out of 5 stars
SalfordHybrid work
£38,896.19 a year
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • £38,896.19 a year

Location

SalfordHybrid work

Benefits

Pulled from the full job description

  • Employee discount
  • Employee assistance programme
  • Cycle to work scheme
  • Discounted gym membership

Full job description

Date Posted 03/06/2026

Application Closing Date 01/07/2026 23:59

Hours 36 per week

Salary £38,896.19 per annum

Location Salford

Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.


As part of our Neighbourhoods team, you’ll provide support, assistance, and information to our tenants, to ensure their tenancies are sustainable. You’ll ensure support is in place prior to tenancy commencement, or in times of crisis.


Why ForHousing?

  • Best companies 2-star employer – our colleagues rated us an “Outstanding Place to Work”.
  • Hybrid working – some of your time can be spent working at home, or you’re free to spend more time in the office if you prefer.
  • Agile working – we are outcome driven, so we empower you to do your best work, in the way that works best for you.
  • STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products.
  • Smartech – purchase technology or white goods and spread the cost.
  • Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more.
  • Cycle to work scheme – save up to 40% on bikes and equipment.
  • Employee Assistance Programme – access to a 24/7 counselling and support helpline.

What you’ll be doing:

  • Supporting new tenants to set up their tenancy, or existing tenants who are at risk of eviction, or in crisis
  • Working with colleagues to establish and maintain definitions of vulnerability
  • Supporting tenants to maximise their income and address personal debt
  • Ensuring signposting and referral arrangements are in place for vulnerable tenants
  • Coordinating and delivering tenancy support visits
  • Collaborating with internal and external services to ensure tenants are provided with holistic and multi-disciplinary support packages

What we’re looking for:

  • Excellent communications skills
  • Health, counselling, or housing-related qualifications would be ideal
  • Experience working with vulnerable tenants and a good understanding of safeguarding responsibilities

ForHousing is an equal opportunities employer and welcomes applications from all sections of the community.


If you need any adjustments to be made to our recruitment process, please get in touch with the team on recruitment@forhousing.co.uk


Please note we reserve the right to close this advert early, depending on application volumes.


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