Skip to main content
Post your CV and find your next job on Indeed!

Social Marketing jobs in London

Sort by: -
5,676 jobs
  • View similar jobs with this employer

Job Post Details

Collections Agent - job post

Mr Lender
3.1 out of 5
Mr Lender, Freeman House, Langston Road, Loughton IG10
£22,000 - £28,000 a year - Full-time

Job details

Here’s how the job details align with your profile.

Pay

  • £22,000 - £28,000 a year

Job type

  • Full-time

Shift and schedule

  • 8 hour shift

Location

Mr Lender, Freeman House, Langston Road, Loughton IG10

Benefits
Pulled from the full job description

  • Company events
  • Company pension
  • Discounted or free food
  • Gym membership
  • On-site gym
  • On-site parking
  • Private medical insurance

Full job description

Main Purpose of the Role: To communicate with customers who have failed to meet their contractual payments towards their loan agreement. Assessing each customer’s circumstance on a case-by-case basis to ensure the right outcome is achieved and where possible the customer’s account brought up to date.

Benefits

  • Working within a newly refurbished dedicated office space with onsite employee gym.
  • On site parking
  • Central Line Train station within one-minute walk with quick access to Central London.
  • Close road links to M11/M25/A406/A12 and London
  • Breakout space including games tables/machines
  • Social events
  • Pension Scheme
  • Healthshield (health cash back scheme and counselling services)
  • 28 days annual leave per year, incl. Bank Holidays, with an additional day per year of service (capped at 33 days)
  • Eye Test / Glasses reimbursement scheme
  • Various team and personal reward incentives

Main Duties and Responsibilities

  • Communicate with customers who have failed to meet their agreed payment date, showing forbearance and support to help them get their account up to date
  • Ensure that all customer accounts are reviewed thoroughly to understand the customers situation, making sure that all previous account notes are checked for previous customer communications and arrangements in place
  • Use all methods of communication including telephone, email, and live chat to speak to customers while adhering to the Debt Collection Policy and Procedure
  • Completing all actions that are agreed with customers in the relevant time frames to ensure the best customer experience is achieved
  • Where applicable signpost customers to relevant Debt Support and Advice
  • Recognise triggers where customers are showing signs of vulnerability and follow the relevant procedures in supporting these customers and where necessary referring them to the Vulnerability Committee
  • Share ideas and feedback with your line manager where improvements can be made to the customer journey through your day-to-day experience in dealing with customers
  • Support colleagues and the department to ensure all department aims are achieved
  • Work towards achieving daily and monthly targets both individually and as a team

This is a summary of the role and the employee is expected to undertake additional ad-hoc duties

Specification/Skills/Education and Attributes:

  • Good communication and listening skills – both verbal and written
  • A compassionate and empathetic approach
  • GCSE grade C or above in English and Maths is essential
  • Excellent administrative skills
  • IT literate - knowledge of computers and office software
  • A personable approach
  • Good organisational abilities
  • Good numeracy and literacy
  • Accuracy and good attention to detail
  • The ability to stay calm under pressure
  • The confidence to liaise professionally with customers and creditors
  • Good negotiation skills.
  • Strong customer service ethos.
  • Target driven and ability to work under pressure
  • You must act with integrity
  • You must act with due care, skill and diligence
  • You must be open and cooperative with the FCA and other regulators
  • You must pay due regard to the interests of customers and treat them fairly
  • You must observe proper standards of market conduct
  • Understand the requirements of Principle 12 (Consumer Duty), specifically relating to:
  • PDL's products and services meeting the needs of its target market; and
  • Good customer outcomes regarding
  • Affordability
  • Sustainability
  • Appropriate marketing
  • Sound customer understanding (across the customer base); and
  • High levels of customer support

Job Type: Full-time

Salary: £22,000.00-£28,000.00 per year depending on previous Collections experience.

Job Type: Full-time

Pay: £22,000.00-£28,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Discounted or free food
  • Gym membership
  • On-site parking
  • Private medical insurance
  • Referral programme

Schedule:

  • 8 hour shift

Education:

  • GCSE or equivalent (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

Let Employers Find YouUpload Your Resume