Solar Energy jobs in Canterbury

Office Administrator – Customer & Technical Support

REST UK | Canterbury | Full-time, office-based
£26,436.80 starting salary

REST UK is a growing solar energy business looking for an organised, customer-focused Office Administrator who’s ready to take ownership from day one. If you spot what needs doing, take the initiative and follow things through, we’d like to hear from you.

You’ll help keep our Canterbury office running smoothly by staying on top of paperwork, keeping customers updated on their installations and helping them get their solar monitoring back online. As you learn how the department works, you’ll have the opportunity to suggest improvements and take on more responsibility, with scope to work towards a management role over time.

You'll receive full training on our solar products, systems and internal processes. We're looking for someone who already has a solid foundation in administration or customer support, is confident using everyday technology and is ready to develop their skills in a new industry.

What you’ll be doing:

• Answer customer calls and emails, resolve queries and follow up on outstanding issues.
• Complete customer compliance calls and keep customers informed about their installations.
• Help customers reconnect monitoring equipment, including setting up and re-pairing Wi-Fi dongles.
• Guide customers through basic router and internet checks, monitoring app setup and connection issues over the phone.
• Record troubleshooting steps and pass more complex issues to our technical support team.
• Coordinate installation updates, surveys and appointments with our office and installation teams.
• Check customer paperwork, maintain accurate records and support compliance administration.
• Use OpenSolar, Trello and internal trackers to manage updates, tasks and follow-ups.
• Learn the solar installation process from initial paperwork through to installation and aftercare.

What we’re looking for:

• Previous experience in office administration or a customer support role involving administrative responsibilities.
• A calm, clear and confident phone manner, with patience when helping customers.
• Practical confidence with everyday technology, Wi-Fi connections and mobile apps.
• The ability to learn new systems and work through problems methodically.
• Strong organisation, attention to detail and reliable follow-up.
• The initiative to spot what needs doing, keep tasks moving and ask for help when needed.

Experience in solar, construction or an installation-based business would be useful. We’re open to candidates from other industries who bring strong admin and customer service skills and are keen to learn.

What you can expect:

• A starting salary of £26,436.80 per year and a pay review after three months. We’ll agree clear targets at the start, with scope for a pay increase if you meet them.
• A full-time, office-based position in Canterbury.
• Training in solar monitoring, basic troubleshooting and our internal systems, with ongoing support as you build confidence.
• Varied work across administration, customer service, compliance and technical support.
• Opportunities to take on more responsibility as you develop and the business grows.

Apply with your CV and tell us a little about your relevant admin or customer support experience. On our first call, we’ll talk you through the role, what we’d look for in your first three months and how pay and progression can develop from there.

Job Type: Full-time

Pay: From £26,437.00 per year

Experience:

• Management: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person