Solar Energy jobs in Peterborough

About the Role

We are looking for an organised, proactive and highly motivated Operations Administration Assistant to join our growing UK solar and renewable energy business.

The successful candidate will provide essential administrative and operational support across the business, helping to ensure that customer projects move efficiently from initial sale through to survey, design, installation and completion.

This is a fast-paced role that requires excellent organisation, communication and attention to detail. You will be dealing with customers, internal departments, installers, surveyors, suppliers and contractors, so the ability to communicate professionally and effectively is essential.

Experience within the solar, renewable energy, construction, home improvement or similar industry would be advantageous, but training will be provided to the right candidate.

Key Responsibilities Operations Administration

• Provide day-to-day administrative support to the Operations team.
• Maintain accurate and up-to-date customer and project records.
• Process new customer information and ensure all required information is recorded correctly.
• Update and maintain the company's CRM system throughout the customer journey.
• Ensure customer and project information is accurately entered and maintained.
• Monitor outstanding tasks and follow up with relevant departments.
• Assist with coordinating customer surveys, installations and appointments.
• Maintain accurate project schedules and records.
• Prepare, check and organise customer and project documentation.
• Identify missing or incorrect information and take appropriate action.
• Maintain organised electronic and paper filing systems.
• Assist the Operations Manager with general operational and administrative tasks.

Solar Installation & Project Support

• Assist with the administration and coordination of solar installation projects.
• Track projects through each stage of the installation process.
• Monitor outstanding surveys, designs, documentation, approvals and installation requirements.
• Liaise with surveyors, designers, installers, scaffolding contractors and other suppliers.
• Assist in ensuring projects are ready for installation before being scheduled.
• Identify potential delays or issues and escalate them to the appropriate team member.
• Assist with maintaining accurate installation schedules.
• Ensure information is communicated accurately between Sales, Operations, Surveying and Installation teams.
• Support the team in ensuring projects progress efficiently and customers receive a high level of service.

Customer Communication

• Answer incoming telephone calls professionally and courteously.
• Contact customers by telephone and email regarding appointments, documentation and project updates.
• Confirm customer appointments and installation arrangements.
• Provide clear and accurate information to customers.
• Deal with customer queries professionally and escalate more complex issues where appropriate.
• Maintain excellent telephone etiquette at all times.
• Build positive relationships with customers and colleagues.
• Ensure all customer communications and relevant information are recorded accurately within the CRM system.

CRM & Data Management

• Maintain accurate customer information within the company's CRM system.
• Enter new leads, customer details, appointments and project information.
• Update customer records as projects progress.
• Record telephone calls, communications, actions and important project information.
• Monitor CRM tasks and ensure actions are completed within required timescales.
• Ensure data is accurate, complete and kept up to date.
• Produce or assist with reports and information required by the Operations team.
• Maintain confidentiality and handle customer information responsibly.

Skills & Experience

The successful candidate should have:

• Proven experience in a fast-paced operations administration role is preferred.
• Excellent telephone etiquette and strong verbal communication skills.
• Excellent administration and organisational skills.
• Strong attention to detail and accuracy.
• Proficiency in data entry.
• Experience using CRM systems is preferred.
• Good working knowledge of Microsoft Office, including:
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Ability to analyse information quickly and provide effective solutions.
• Strong interpersonal skills with the ability to communicate clearly and effectively.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and prioritise workload effectively.
• A positive attitude and a willingness to learn new skills.
• Ability to work independently as well as part of a team.
• Demonstrates initiative and is confident taking responsibility when required.
• Good problem-solving skills.
• Ability to remain calm and organised in a fast-paced working environment.

Language Skills

Bilingual or multilingual capabilities are highly desirable.

Personal Attributes

We are looking for someone who is:

• Highly organised and methodical.
• Reliable and punctual.
• Professional and confident on the telephone.
• Friendly and approachable.
• Positive and enthusiastic.
• A strong communicator.
• Comfortable working in a busy and fast-paced environment.
• Able to work independently and use their own initiative.
• A strong team player.
• Proactive in identifying and resolving problems.
• Flexible and willing to learn.
• Customer-focused.
• Comfortable managing multiple priorities while maintaining accuracy.

What We Offer

• The opportunity to join a well established family run UK solar and renewable energy company.
• A varied and interesting role within a fast-paced operations environment.
• Full training and support in the solar industry.
• Opportunities for career development and progression.
• A supportive and professional working environment.
• The opportunity to develop valuable experience within the rapidly growing renewable energy sector.

About the Company

Creativ Energy are a leading provider of renewable energy

With over 10 years of experience within our family run business we provide a high-quality cost-effective service to home owners as well as businesses throughout the United Kingdom with 1000s of installations, with 5 star rating from our customers.

We are Accredited with many governing bodies such as, MCS,EPVS,RECC,TRUSTMARK and financial conduct approved.

As our business continues to grow, we are looking for talented, motivated individuals to join our operations team and help us deliver an excellent customer experience from the initial enquiry through to the successful completion of each solar installation.

Our approach is to make sure all customers receive the highest quality products and service at the most competitive costs without compromising on quality, making renewable energy affordable to all.

This is an excellent opportunity for someone who wants to develop their career within the renewable energy industry and become an important part of a growing business.

Application

If you are highly organised, confident speaking to customers, have excellent administration skills and enjoy working in a fast-paced environment, we would love to hear from you.

Pay: £23,000.00-£27,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking

Work Location: In person