Do you want to jump-start your career while earning a well-regarded qualification?

Do you have a strong desire to help others? Do you want to be a part of an award-winning team with a meaningful purpose? Then do not pass up this opportunity...

We want to be the water company people want to be supplied by and want to work for.

We have regular apprenticeship intakes with a guaranteed, permanent position on successful completion.

As a Customer Service Apprentice, you will use your entire passion, drive, and willingness to give great service. And with so much variation, you can be sure that no two days will ever be the same. You'll aid with billing inquiries, providing refunds, and setting up payment plans, as well as resolving water supply concerns including leaks and other problems.

The Institute of Customer Service has given our Customer Service team the distinction grade. We are one of just 18 organisations in the country to get this coveted honour. As a result, you'll be joining a team that provides their all.

This is a structured 24-month apprenticeship that includes group workshops, individual training, and other assignments in addition to on-the-job learning.

On your road to completing a Customer Service Specialist Level 3 Apprenticeship and securing a permanent career at the end of the apprenticeship programme, you can expect plenty of encouragement and support from your Trainers, Team Managers, Mentors, and Buddies.

It's not a problem if you don't have much work experience. We know you'll bring a lot of determination and a strong desire to succeed. So, what's most crucial is that you work well as a team and are comfortable speaking in with others. In this role, you'll focus on three key areas of performance: handling calls efficiently, maintaining quality, and providing the greatest customer experience possible.

We understand the importance of progressing in your career. As a result, your salary will rise as you progress through your apprenticeship. When you join, you'll be a part of one of our call centre teams. We're open Monday through Friday from 8:00 until 19:00 and on Saturday from 8:00 until 13:00. As a result, you will be able to schedule your shifts so that 1 in 6 Saturdays are worked. Your rotas will be available in advance so that you may make plans.

With monthly and quarterly bonuses offered based on your performance and assisting us in providing the greatest levels of customer satisfaction, you can earn additional money in addition to your income.

Averagely, you can anticipate earning an additional £3,000 annually, with a possible maximum of £6,300.

What do you get from working at South East Water?

You’ll grow a career with a meaningful purpose. Be you, belong and be valued.

• Come to work to feel safe, valued, and trusted.
• We’ll encourage you to create and pursue new opportunities for personal growth.
• A place to be the real you, build deeper connections and enjoy a sense of belonging.
• Be invested in helping us to create a sustainable water supply for now, and in the future.

What you bring to the role

• Because you will complete your apprenticeship working on-site, you must reside close enough to go to our head office in Snodland, Kent.
• Grade 4 (pass) or above in maths and English at the GCSE level or higher.
• You'll be computer and IT literate;
• You'll have a passion for serving others and providing the best service
• You have good time management skills to finish the apprenticeship.
• You are self-assured conversing with others and engaging with new and different individuals.
• You are goal-focused and like overcoming difficulties.

What you can expect from us

• Excellent Stakeholder pension scheme, up to 10% employer contribution
• 5 weeks holiday, increasing to 6 weeks with length of service.
• Ability to buy / sell holiday leave.
• 2 paid volunteering days to support causes of your choice.
• Cycle to work scheme
• Health cash plan
• Life assurance
• Wellbeing related benefits

Everyone needs water, South East Water welcomes everyone

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

If this sounds like the opportunity you’ve been waiting for, apply now!

Job Types: Full-time, Permanent

Pay: From £18,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company pension
• Cycle to work scheme
• Life insurance
• On-site parking
• Referral programme
• Sick pay

Ability to commute/relocate:

• Maidstone: reliably commute or plan to relocate before starting work (required)

Work Location: In person