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    • That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet…
    • Analyse complaint data, trends and emerging themes.
    • Strong understanding of FCA complaint handling requirements, particularly DISP.
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    • Strong technical claims background gained within engineering, construction, or specialist commercial lines preffered.
    • Up to 13% Pension contribution.
    • HSB (UK and Ireland), is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection…
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    • Manages Customers expectations and can identify a complaint and understand the escalation process.
    • You’ll ensure that all expressions of dissatisfaction are…
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    • Manages Customers expectations and can identify a complaint and understand the escalation process.
    • You’ll ensure that all expressions of dissatisfaction are…
    • Experience working alongside consulting engineers, surveyors or specialist suppliers.
    • Build strong working relationships with engineers, surveyors, contractors…
    • Experience working alongside consulting engineers, surveyors or specialist suppliers.
    • Build strong working relationships with engineers, surveyors, contractors…
    • Whether your background is in insurance, banking, financial services, complaints or customer service, this is your chance to build specialist skills, broaden…
    • Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have…
    • Contract Type: 12 Months Fixed Term.
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    • We are currently looking for an experienced commercial insurance claims handler to join the lively and welcoming teams in Ipswich and Martlesham (nr.Ipswich).
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Claims Handler
IQUW Group
Crucible Park 2, Llansamlet, Swansea SA7 0AR
Permanent, Full-time
Apply on company site

Job details

Pay information not provided
Employee assistance programme
Permanent, Full-time
Crucible Park 2, Llansamlet, Swansea SA7 0AR

Full job description

Overview:
About us

ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

The role

The role of a Claims Technician at ERS is one which proves challenging yet truly rewarding. The role offers the opportunity to become a key member of a high-paced and continually evolving team within the UK’s largest specialist motor insurer.

The role holder is responsible for carrying out a range of duties associated with the provision of an excellent claims service to our customers. This includes responsibility for a range of activities including recording new claims, resolving telephone enquiries and dealing with correspondence, handling complaints and authorising payments as appropriate. You will negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the relevant policy wording and Claims Handling Manual. Ensure pre-agreed targets and objectives are achieved and constantly strive to improve service and quality standards.

Key responsibilities

  • Responding to customer phone calls and correspondence in a professional courteous and efficient manner.
  • Establishing the circumstances of any loss and making appropriate indemnity/liability/fraud enquiries
  • Negotiating settlement of claims in an efficient and economical manner
  • Maintain accurate estimates of the claim making adjustments where appropriate.
  • Ensuring use of our approved suppliers where appropriate.
  • Understand and apply all company policies and procedures to ensure service standards are met in accordance with internal SLA and FCA/PRA requirements.
  • Carry out other reasonable tasks as required by line management.

Desirable behavioural attributes

  • Confident and professional communication skills (Oral and Written)
  • Excellent phone manner
  • Strong interpersonal and relationship building skills
  • Articulate and numerate
  • Significant focus on delivery of a first class customer experience
  • Team player
  • Highly organised clear ability to prioritise and deliver on allocated tasks

Benefits

  • Competitive Benchmarked Salary
  • 25 days holiday
  • Discretionary bonus scheme
  • Employee assistance programme
  • Annual holiday buy (up to 3 extra days)
  • Salary sacrifice benefits
  • Annual benefits reviews
  • The option for professional qualifications and study support

Benefits

  • A full job description will be found here

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