Your future is clear at Specsavers.

At Specsavers, we’re passionate about delivering outstanding customer care and creating exceptional experiences for every person who walks through our doors. We’re looking for a motivated and customer-focused individual to join our friendly team and play a key role in supporting the continued success of our practice.

Whether you already have optical experience or come from a strong customer service or retail background, we’d love to hear from you. Full training and ongoing development will be provided to help you grow your skills and career.

About the Role

You will be at the heart of our customer journey, ensuring every customer receives a professional, friendly and personalised service from start to finish.

Your responsibilities will include:

• Delivering exceptional customer service at every stage of the customer journey.
• Welcoming customers and identifying their individual needs.
• Assisting customers with frame selection, styling advice and product recommendations.
• Accurately interpreting prescriptions and dispensing single vision, multifocal and high-index lenses.
• Conducting professional spectacle collections, ensuring fit, comfort and visual performance are checked where appropriate.
• Booking, amending and managing appointments using in-store systems.
• Processing customer transactions accurately and efficiently.
• Completing customer records and paperwork to a high standard.
• Understanding and following NHS guidelines, policies and procedures.
• Working collaboratively with colleagues to ensure the smooth running of the practice.
• Acting as a positive ambassador for the Specsavers brand at all times.

About You

We are looking for someone who:

• Has current optical experience, optical experience within the last 5 years, or a strong background in customer service and/or retail.
• Has excellent communication and interpersonal skills.
• Enjoys building relationships and delivering outstanding customer care.
• Is organised, accurate and able to work in a fast-paced environment.
• Takes pride in providing a professional and welcoming service.
• Is eager to learn and develop within a supportive team environment.

What We Offer

• Competitive salary
• Employee and store discounts
• Company pension scheme
• Ongoing training and development
• Exceptional clinical and professional development opportunities
• Supportive and friendly team environment
• Opportunities for career progression within Specsavers

Job Details

Job Types: Full-time, Part-time, Permanent

Benefits:

• Company pension
• Employee discount
• Store discount
• Professional development support

Work Location: In person

Ready to take the next step in your career?

If you’re passionate about customer care and want to join a team where you can develop both personally and professionally, we’d love to hear from you.

Apply now and become part of the Specsavers team.

Job Types: Full-time, Part-time, Permanent

Pay: Up to £26,000.00 per year

Benefits:

• Company pension

Work Location: In person