About us

The first St Giles school was established in London in 1955 and the St Giles group remains a family-owned organisation.

Every year around 10,000 students from over 100 different countries choose St Giles for their language and learning needs. Established in 1955, we offer 67 years' experience in providing excellence in training for people of all ages, all needs, and from all over the world.

There are 5 schools now in the UK, as well as seasonal Juniors residential centres. All centres share the same mission:

To provide high quality courses for international students and trainee teachers in a positive and inclusive learner-centred environment, focusing on the students’ real and practical aspirations.

To offer a range of student support services to enable our students to enjoy their courses to the full.

St Giles International, is one of the market leaders in the English as a Foreign Language (EFL) training field - a vibrant industry contributing £1.2 billion to the UK economy alone.

The Role

An exciting opportunity has arisen within the School’s Admissions Teams based in central Brighton. As a General Admissions Registrar, you will act as the first point of contact for Overseas Partners and direct students, providing information regarding all centres within the St Giles International group (including our UK, Junior & Family centres), assist with enquiries, process enrolments and take any additional steps to increase the likelihood of sales.

Within the role, there will be a varied mixture of direct instruction, independent work, project work, supervised work and team work.

The job demands outstanding customer service skills. You will be expected to compose your own correspondence on a daily basis, and we will encourage and support increased ownership of customer enquiries.

We are a friendly, dynamic, diverse and hardworking team. Within this job no day is the same and this is a fantastic opportunity to work within a fast-paced role where full support and training is given.

Responsibilities

· Act as the first point of contact for Overseas Partners and students, providing information about all schools via incoming calls, emails and other communication channels.

· Manage, respond and follow up on WhatsApp and online chat enquires

· Process both simple & complex enrolments which would include bookings for services such as tuition, transfers, accommodation, and insurance which are sent through from Overseas Partners.

· Process changes to enrolments, including amending invoices and issuing refunds which are sent through Overseas Partners.

· To operate and maintain the school’s Customer Management System (CMS)

· Liaise with Principals, Accommodation Heads and Academic Management at individual centres regarding availability, special requests

· Liaise with the Marketing Department, the Sales Department and other personnel at Head Office on a wide range of different requests

· Take any additional useful actions to increase the likelihood of sales

· Maintain good relationships with both direct students and Overseas Partners, offering quick support & assistance over the phone and via email.

· Consistently deliver outstanding customer service

· Keep the Group Admissions Managers, the Principals and Senior Head Office Staff informed of all important matters.

About You

· Previous experience within customer service, administration and/or sales.

· Hardworking with an excellent work ethic

· Excellent organisation skills – meticulous and well-organised with a proven ability to multitask.

· Enthusiasm for the company and industry

· The ability to prioritise work, to meet deadlines and to work as part of a team

· Good interpersonal skills

· Good IT skills (familiar with Microsoft Office/Teams and be able to quickly learn how to use new software)

· Willingness to learn, able to take on board feedback and be reflective.

· A minimum of 3 A-Levels or equivalent

· High standards of spoken and written English (C1 on CEFR scale or similar)

· High standard of numeracy and literacy

· Right to work in the UK

Desirable:

· Fluent in additional foreign languages

Additional Information

St Giles is exempt from the Rehabilitation of Offenders Act 1974 and therefore all convictions, cautions, reprimands and final warnings (including those which would normally be considered "spent" under the Act) must be declared. If you have a criminal record this will not automatically debar you from employment. Instead, each case will be assessed fairly.

We are committed to safeguarding and promoting the welfare of children. All employees are required to undertake child protection screening appropriate to the post including enhanced DBS checks.

We reserve the right to close the advert early should we get a good response.

Job Types: Full-time, Permanent

Pay: From £25,628.00 per year

Benefits:

• Profit sharing
• Sick pay
• Work from home

Education:

• A-Level or equivalent (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Brighton BN1 1UB