Contract Type

Permanent - St Giles Hospice Shops

Location

Based at Whittington Office & Regular Travel

Hours

37.5 hours (5 days out of 7) fully flexible 8:55am - 5:05pm trading over 7 days

Annual Salary

Band D2 £35,889.76 + £4000 Car Allowance

Last Day to Apply

09/09/2026

This is a pivotal role within the retail function at St Giles Hospice, responsible for driving performance and consistency across a portfolio of shops. You will ensure each location is commercially strong, operationally sound, and delivering a high quality experience for both customers and supporters.

You will lead on income growth through effective stock generation, strong merchandising, and clear performance management, while maintaining high standards of compliance and health and safety. Through your leadership, you will build capable, confident teams who are focused on delivering results and representing the hospice with pride.

With a proactive and forward thinking mindset, you will identify opportunities to strengthen the retail offer, support new ideas, and contribute to the continued growth of the operation. Your work will play a direct role in increasing the income that enables St Giles Hospice to support more people across the community.

If you are a driven retail leader who thrives on improving performance, developing people, and making a meaningful difference, this is an opportunity to be part of something truly impactful.

The estate includes 26 shops and e-commerce operation with a turnover of approx. £3.5million which supports the overall income generation strategy.

Qualifications

Desirable

· Educated to degree or equivalent

· NVQ Level 2 in Retail or Customer Service or evidence of similar training

Knowledge and experience

Essential

· At least 1 years’ experience relevant to the role

· Multi-site retail management experience

· A proven ability to work within a team

· Can demonstrate excellent retail management skills

· Has a good understanding of legal and H&S

· Proven track record of delivering commercial results

· Strong leadership and communication skills

· Excellent written and verbal communication

· Excellent organisational skills and the ability to multi task and prioritise

· Data analysis and problem solving

· Operational and compliance knowledge

· Values driven, supportive and resilient

· High personal integrity

· Collaborative and solution focused

· A full UK driving licence and access to a vehicle for work purposes.

Desirable

· Significant knowledge and experience of recruiting and managing staff and or volunteers

· Have a high level of numeracy skills, to analyse performance

· Understanding of profit and loss

· Proven experience managing performance and HR policy within a retail environment.

· An understanding of the Charity retail environment

· Ability to conduct audits and compile management reports

· Leadership or coaching qualification

· Visual merchandising knowledge

· Digital literacy and EPOS familiarity

Values

· Exhibits our hospice values and behaviours

Skills

Essential

· Proven ability to influence customer service skills

· Flexible and be able to adapt to change on a daily basis

· Proven resilience and agility to manage a demanding workload

· High level of integrity

· To be a keen problem solver

· Ability to follow organisational policies and procedures.

· Has basic ability with IT/Office/SharePoint.

· Proven ability to work within a team.

Desirable

· Demonstrate effective management.

Personal Attributes

· Empathetic

· Customer focused

· Willingness to learn

· Good organisational skills

· Inclusive and diverse in their approach

· Team player

· Able to work under pressure

· Collaborative

· Ambassador for St Giles Hospice

Other requirements

· Valid driving licence

· Eligibility to work in the UK

· Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Pay: £35,889.76 per year

Benefits:

• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Life insurance
• On-site parking
• Sick pay

Ability to commute/relocate:

• Lichfield WS14 9LH: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person