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Job Post Details

Customer Service Administrator - job post

ORP Recruitment
Beckenham
£24,000 - £28,000 a year - Permanent
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • £24,000 - £28,000 a year

Job type

  • Permanent

Location

Beckenham

Full job description

Posted: 19/05/26 Recruiter: ORP Recruitment Reference: 3111247578 Type: Permanent Salary: £24,000 - £28,000 Annual Location: Beckenham, Kent Description:

A thriving company has a new opening for a Customer Service Administrator to join their thriving team. The Customer Service Administrator role involves providing support to the wider team through scheduling works, managing invoices, and handling incoming calls in a timely and efficient manner.

  • Salary £26,500 plus OTE £2k
  • Monday to Friday on rota: 7.30am - 4.30pm 9am - 6pm every 4 weeks approximately
  • Saturday 8pm - 4pm on rota basis 1 in 7 approximately. Time and half paid
  • Sunday 8am - 12pm - optional, and double pay

Customer Service Administrator responsibilities:

  • Handling incoming call queries and achieving daily targets
  • Liaising with customers regarding ETA updates, job updates and re-scheduling of appointments
  • Distributing daily work schedules via CRM to Engineers
  • Updating job notes, customer, and engineer comments
  • Establishing excellent working relationships with engineer staff and assisting with their queries
  • Providing a high level of customer service and communication, ensuring all information requests are dealt with in a timely manner
  • Handling the in-house email inbox, responding to queries from customers and head office
  • Creating and sending quotations
  • Creating invoices and ensuring payment is processed
  • Following up with customers to ascertain if further work is required
  • Sending out correspondence to customers with work completed to increase positive reviews

Customer Service Administrator required skills/competencies:

  • Strong organisational and communication abilities
  • IT proficient in Word, Outlook, and Excel
  • Excellent organisational skills

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