Staff Restaurant Manager jobs in London NW1

Restaurant Manager (Assistant Manager)

Role Overview

We are looking for an experienced and passionate Restaurant Manager to support the leadership of our Front of House team. You'll play a key role in delivering exceptional guest experiences, driving team performance, and ensuring the restaurant operates smoothly, efficiently, and profitably.

Key Responsibilities:

Operations & Guest Experience

• Support the day-to-day running of the restaurant, ensuring seamless service across front-of-house and kitchen teams.
• Complete opening and closing procedures in line with company standards.
• Prepare End of Day (EOD) reports, highlighting key operational updates and business performance.
• Maintain exceptional standards of cleanliness, presentation, and organisation throughout the restaurant.
• Lead by example in delivering outstanding customer service.
• Resolve guest feedback and complaints professionally and effectively and in line with company procedures.
• Ensure all daily transactions, reconciliations, and reporting are completed accurately.

Team Leadership

• Lead, motivate, and develop the Front of House team to deliver exceptional service.
• Conduct pre-shift briefings to communicate daily goals, promotions, events, and menu updates.
• Ensure team members are punctual, professional, and service-ready.
• Create a positive and supportive working environment.
• Provide coaching, training, and ongoing performance feedback.

Training, Compliance & Safety

• Ensure all team members receive effective onboarding and ongoing training.
• Maintain training records and ensure compliance with Food Hygiene, COSHH, Health & Safety, and company procedures.
• Promote a safe working environment for both guests and employees.

Commercial & Business Performance

• Drive sales through exceptional service standards and team engagement.
• Manage labour costs through effective rota planning.
• Assist in monitoring stock levels, stock control procedures, and wastage.
• Encourage repeat business through outstanding hospitality and guest satisfaction.

People Management

• Support recruitment, onboarding, and retention of team members.
• Manage performance, conduct, and employee relations matters fairly and professionally.
• Communicate company policies and operational updates clearly and consistently.

General Responsibilities

• Lead by example and represent the business professionally at all times.
• Attend management meetings and contribute to business improvement initiatives.
• Provide support across departments and sites when required.
• Carry out any other reasonable duties as requested by senior management.

What We're Looking For

• Previous experience as a Restaurant Manager, Assistant Manager, or Front of House Manager in a fast-paced hospitality environment.
• Strong leadership and people management skills.
• Excellent communication and customer service abilities.
• Experience managing rotas, labour costs, and stock control - preferred.
• Good understanding of food safety and health & safety requirements.
• A hands-on, positive attitude with a passion for hospitality and guest experience.

What We Offer

• Competitive salary
• Free staff meals whilst on shift
• 50% discount on food and drinks when dining off duty
• Access to Wagestream, giving you greater flexibility over your earnings
• Company pension scheme
• Ongoing training and development opportunities
• A supportive, inclusive, and team-focused working environment
• The opportunity to be part of a passionate hospitality team dedicated to delivering exceptional guest experiences

Pay: £34,000.00-£37,000.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Flexible schedule
• Store discount

Work Location: In person