Strategic Operations Manager jobs

• Role: Director of Operations UK
• Work arrangement: London based with a realistic commute
• Compensation: GBP 130,000 base

Director of Operations UK — High-Growth SME Fintech Lender Summary

• Role: Director of Operations UK
• Location: London
• Work arrangement: UK-based with a realistic commute required
• Compensation: GBP 130,000 base

This is a high-growth fintech lender providing fast, flexible capital to SMEs across multiple international markets. The UK operation is a key part of that growth, with an established local team and continued expansion momentum.
What you'll do

• You'll oversee the day-to-day UK operation from application through to funding, keeping priorities, commissions, and cross-functional handoffs moving.
• You'll set and track SLAs, turnaround times, exceptions, and operating rhythms, then step in quickly when bottlenecks start to affect funding speed or customer experience.
• You'll maintain strong operational governance, reporting, risk, and compliance standards in line with group expectations and UK regulated-lending requirements.
• You'll work closely with Product, Technology, and external IT providers to improve workflows, reduce manual effort, and build processes that scale.
• You'll act as the operational counterpart to Sales and Partnerships leadership, helping origination teams stay focused on revenue activity while service levels remain high.
• You'll lead operational managers and team leaders across performance, workforce planning, hiring, succession, and retention.

Who we're looking for You'll likely come from a lending, fintech, or financial-services operations background where pace, coordination, and operational discipline all matter every day.
Must-haves:

• Senior operations leadership experience in lending, fintech, or broader financial services, with end-to-end ownership of day-to-day operations
• Experience as a Director of Operations, Head of Operations, General Manager, or similar senior operator who has led managers and held cross-functional leaders to account
• A strong track record of improving SLAs, turnaround times, and operating cadence in a live, high-volume operating environment
• Strong capability in process documentation, workflow improvement, and scaling operations through clearer governance and automation
• Experience operating in a high-growth business where teams are scaling and operational discipline needs to keep pace

Nice-to-haves:

• Familiarity with FCA requirements
• Familiarity with GDPR
• Direct exposure to UK regulated lending environments
• Experience partnering closely with product and technology teams to improve operational workflows

What's in it for you

• A senior operational leadership role in a high-growth fintech with an established international footprint
• Real scope to shape how the UK operation scales, rather than just maintain an existing steady-state model
• A meaningful role in a UK business that is central to the group’s broader growth strategy
• The chance to work across operations, sales, product, and technology in a business where execution speed matters

About the Company A fast-growing international fintech company providing flexible funding solutions to support SME growth.
Originally launched in Australia, the business has expanded across APAC and Europe, building a high-performing, people-first team. The company has funded over $1.5B in loans and continues to scale rapidly, with strong recognition for its culture, diversity, and customer experience.
How to apply Ploomo is supporting this process as the exclusive talent partner and is running a structured selection process on behalf of the company.
After applying, you will receive an email from Ploomo with further instructions, including a short online assessment designed to help us understand your thinking style and mindset. It takes around 15–20 minutes to complete. There are no right or wrong answers — the focus is on alignment.
To be considered for shortlisting, you will need to complete the assessment.
Please keep an eye on your inbox, including your spam or junk folder, and mark emails from @ploomo.io as safe so you do not miss any communication.
If you have any issues receiving the email or completing the assessment, please contact applications@ploomo.io.