The UCL Faculty of Mathematical and Physical Sciences (MAPS) is comprised of eight departments that are highly rated for research excellence: Chemistry; Physics & Astronomy; Space & Climate Physics; Mathematics; Science & Technology Studies; Earth Sciences; Risk and Disaster Reduction and Statistical Science. In addition, the faculty has its own interdepartmental undergraduate degree programme: Natural Sciences. UCL Mathematical and Physical Sciences employs over 1,400 members of staff, of whom approximately 80% are academic, teaching and research staff and 20% professional services. There are approximately 4430 undergraduate students, 950 postgraduate taught students and 1060 postgraduate research students. The faculty prides itself on providing a rich and culturally diverse environment for students and staff alike.

The Natural Sciences BSc and MSci degrees at UCL enable students who wish to maintain a breadth of science subjects to design a unique interdisciplinary degree which is suited to their personal interests. The programmes have been designed to offer students the flexibility to combine science subjects into a structured and coherent programme that reflects modern scientific research and career pathways.

The Natural Sciences programmes draw together elements of physics / astrophysics, mathematics, chemistry, earth sciences, life sciences, statistics and science and technology studies.

About the role

The purpose of this role is to deliver a high quality, inclusive and responsive student support service that promotes student wellbeing, engagement, belonging and academic success across the Faculty. Acting as a key point of contact for students on the Faculty’s Natural Sciences BSc and MSci degrees, the role provides proactive pastoral support, coordinates interventions and works collaboratively with academic colleagues, Student Support and Wellbeing Services and professional services teams to ensure students receive timely and appropriate advice, guidance and support throughout their studies. The role is central to the effective delivery of student support processes, including reasonable adjustments and student engagement initiatives. It contributes to a positive experience by identifying emerging needs, developing effective support systems and communications, facilitating access to University resources and fostering a culture of inclusion and belonging.

The post is available from 4 January 2027.

Please explain how you meet the essential and desirable criteria, which are mentioned in the job description, in the "Statement in support of your application" section.

If you have any informal queries about the role, please email Abbi McClory on a.mcclory@ucl.ac.uk

About you

The role holder must have experience in administration in a higher/further education environment, as well as experience in dealing with and supporting individuals’ health and welfare issues and managing urgent and complex student situations. In addition, enabling peer interaction and learning, excellent communication, interpersonal and organisational skills, the ability to problem solve, a commitment to supporting students’ wellbeing and success and experience of working to promote equality, diversity and inclusion within the workplace are essential attributes for this role.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits, some of which are below:

41 days’ holiday (27 days annual leave, 8 bank holidays, 6 closure days)

Option to purchase 5 additional days’ annual leave

Defined benefit career average revalued earnings pension scheme (CARE)

Cycle to work scheme, season ticket loan, and immigration loan

Relocation support for eligible posts

On-site nursery and gym

Enhanced maternity, paternity, and adoption pay

Staff Support Service (employee assistance programme)

Discounted medical insurance

Full details: UCL Rewards and Benefits.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We particularly encourage applications from candidates underrepresented in UCL’s workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and – for Grade 9 and 10 roles – women.

Read more: UCL Equality, Diversity and Inclusion.

Applicants should also familiarise themselves with UCL’s policies on: Prevention of Bullying, Harassment and Sexual Misconduct Policy and Personal Relationships Policy.