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Job Post Details

Dental Receptionist & Patient Experience Lead - job post

Hampstead Dental Studio
London NW11 6LB
£32,000 - £40,000 a year - Full-time

Job details

Pay

  • £32,000 - £40,000 a year

Job type

  • Full-time

Location

London NW11 6LB

Benefits

Pulled from the full job description

  • Company pension
  • On-site parking

Full job description

Looking for a new challenge? Looking to grow and develop your skills? Looking to join a friendly, ambitious and award-winning team?

If the answer is YES, you've found the right place.

The Role

We are looking for an exceptional Dental Receptionist & Patient Experience Lead to join our team.

This is a pivotal front-of-house role where you will be responsible for creating a warm, welcoming and professional experience for every patient from their very first interaction with the practice through to the completion of their treatment journey.

As the first point of contact for our patients, you will ensure every touchpoint reflects the high standards of care and service we are known for. You will manage the day-to-day appointment diary, coordinate patient communications, and work closely with the Practice Manager and Treatment Coordinator to ensure the smooth and efficient running of each day.

Key responsibilities include:

  • Delivering an outstanding patient experience at every stage of the patient journey
  • Welcoming patients and ensuring they feel valued, informed and cared for
  • Managing the daily appointment diary and optimising scheduling
  • Handling patient enquiries via phone, email and in person
  • Coordinating patient communications, recalls and follow-ups
  • Supporting the clinical and management teams to ensure seamless day-to-day operations
  • Maintaining accurate patient records and administrative systems

The Ideal Candidate

We are looking for someone who is:

  • An excellent communicator with outstanding interpersonal skills
  • Naturally warm, friendly and professional
  • Highly organised with exceptional attention to detail
  • Proactive, responsible and able to take ownership of tasks
  • Passionate about delivering outstanding customer service and patient care
  • Comfortable managing a busy diary and prioritising competing demands
  • Experienced in a dental practice environment (reception or dental nursing experience preferred)
  • Fluent in written and spoken English

Most importantly, you will genuinely enjoy building relationships with patients and take pride in ensuring every patient receives a first-class experience.

The Practice

We are a fully private, award-winning practice dedicated to providing exceptional patient care and clinical excellence.

As an Apex Invisalign Provider, we deliver a high volume of Invisalign treatments alongside dental implants, advanced cosmetic dentistry and restorative treatments, including teeth whitening, composite bonding, porcelain veneers and crowns.

This is an exciting opportunity to become part of a supportive, ambitious team committed to creating exceptional experiences and life-changing results for our patients.

Job Types: Full-time, Permanent

Pay: £32,000.00-£40,000.00 per year

Benefits:

  • Company pension
  • On-site parking

Experience:

  • Dental: 1 year (required)

Work Location: In person

Expected start date: 22/06/2026

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