Support the booking, registration, admission, discharge and transfer of patients in accordance with Trust policies and procedures.

Maintain accurate patient information, records and documentation, ensuring confidentiality.

Provide a welcoming reception service.

Support effective utilisation of endoscopy capacity by allocating appointments and responding to cancellations.

Provide clerical support to the Bowel Cancer Screening Programme and nurse-led clinics.

Liaise with hospital departments, medical secretaries, clinical staff to support patient care.

Maintain organised filing systems in accordance with Trust policies and procedures.

Work flexibly as part of the Endoscopy administrative team, providing cover for colleagues.

Deal professionally and sensitively with enquiries and escalate concerns when required.

Undertake other duties appropriate to the Band 2 level to support a safe, efficient and high-quality Endoscopy service. The role requires accurate data entry, timely communication and effective coordination with clinical and administrative colleagues. The post holder will work within agreed procedures, use initiative appropriately, maintain patient confidentiality and contribute to a positive experience for patients and visitors.

Patient Appointment and Booking Administration

Reception and Patient Communication

Medical Records and Documentation

Clinical and Administrative Support

Communication and Liaison

Information Governance and Filing

Team Working and Service Support

General Responsibilities

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.