Support Officer jobs in Crawley

Your new company
You will be joining a busy local authority Environmental Health service, supporting the delivery of public protection and regulatory services. The team covers a varied workload including food safety, licensing, health and safety, pest control and customer enquiries.

Your new role
As an Environmental Health Technical Support Officer, you will provide administrative and technical support to Environmental Health Practitioners and the wider team. You will act as a key point of contact for customers and help ensure service requests, licensing applications and regulatory records are handled accurately and efficiently.
Key responsibilities will include:

• Handling customer enquiries by telephone, email and face-to-face
• Logging and allocating Environmental Health service requests
• Supporting food hygiene visits, consultations and health and safety reports
• Processing premises, personal, temporary event and other licensing applications
• Liaising with Licensing Officers, applicants and agents
• Maintaining accurate records using UNIform and other IT systems
• Assisting with inspections and investigating complaints where required
• Coordinating responses to complaints and Freedom of Information requests
• Supporting the Pest Control Service with bookings, payments and customer enquiries
• Preparing weekly updates and maintaining accurate records

What you'll need to succeed

• Previous experience within Environmental Health support, licensing or a similar regulatory environment
• A basic relevant qualification, such as a CIEH food hygiene certificate or equivalent
• Experience dealing with customers across different contact methods
• Strong administration and organisational skills
• Good attention to detail and ability to handle information accurately
• Confident using IT systems to record and manage customer information
• Ability to work independently and use your own initiative
• A calm, positive and professional approach when working under pressure
• Experience of licensing administration would be beneficial
• Previous experience using UNIform would be advantageous

What you'll get in return

• Opportunity to work within a varied Environmental Health service
• Exposure to licensing, food safety, pest control and regulatory work
• Opportunity to develop your Environmental Health knowledge and experience
• Career-grade position with scope to progress from Grade F to Grade G
• Support and training to develop within the role
• Experience working within a local authority environment

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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