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    • Moorepay makes payroll and HR easy for thousands of UK businesses and has done for over 50 years.
    • As a Customer Support Advisor, you’ll support customers using…
    • Excellent rate of pay £13.70 per hour.
    • Mileage paid at 45p/mile.
    • Paid induction process *terms apply -.
    • Full time & Part time hours available.
    • Salary – £25,000 Basic + Uncapped commission OTE 40k+.
    • Days – 5 day working week, closed on Sundays.
    • Monday - Saturday with a day off in the week.
    • As a Head of Demand Generation, you will be responsible for leading our efforts in driving qualified pipeline, optimising marketing performance, and delivering…
    • As our Performance Marketing Manager, you will have the important role of maximising marketing channel success to secure high-quality Sales Qualified Leads for…
    • Driving new business through sales of Moorepay products and services and achieving weekly, monthly and quarterly revenue targets.
    • The Business Readiness Consultant plays a pivotal role in ensuring the seamless integration of our payroll engine into the Moorepay ecosystem.
    • As a Technical Support Consultant, you’ll provide expert 2nd line support across our HRIS platform, helping resolve technical issues and deliver a seamless…
    • As a Software Engineer you will be a key contributor within a cross-functional engineering squad, responsible for building secure, scalable, and high-quality…
    • Your role will be primarily using the data on our CRM systems to call clients and book in appointments for our Business Development Managers.
    • As a PHP Engineer you will be a key contributor within a cross-functional engineering squad, responsible for building secure, scalable, and high-quality…
    • As a Product Manager you will lead the creation and execution of the roadmap of your product with passion and ownership to deliver success for your customers.
    • This is a full time, permanent role working 3 days per week in Manchester.
    • Most product design or UX roles at this level in enterprise software are spent…
    • You will be responsible for proactively identifying and engaging senior decision makers within target businesses, building a strong pipeline of qualified sales…
    • Reporting into the Head of Demand Generation, the Marketing Operations Manager is a key position within the Demand arm of the Moorepay marketing team.

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Job Post Details

Customer Support Advisor - job post

Zellis
3.0 out of 5 stars
Bristol BS32 4UF•Hybrid work
Permanent
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Permanent

Location

Bristol BS32 4UF•Hybrid work

Benefits

Pulled from the full job description

  • Annual leave
  • Company pension
  • Private medical insurance

Full job description

About the role

Moorepay makes payroll and HR easy for thousands of UK businesses and has done for over 50 years. With an ambitious growth plan, this is an exciting time to join the Moorepay team: to build a career, drive change, and help supercharge our customer support. If you love the idea of working in a customer-centric, people-focused, fast-paced and data-driven role, then we want to hear from you!


As a Customer Support Advisor, you’ll support customers using Moorepay’s HR and payroll software, helping resolve queries and ensuring they get the most value from the platform. You will help improve the product by raising issues and new functionality requirements. You will be a subject matter expert on our applications and focused on service delivery to provide a great customer experience.

Key Responsibilities

  • Manage customer queries via Zendesk and phone, resolving issues within SLAs

  • Take ownership of the customer journey, ensuring a high quality experience

  • Troubleshoot application issues and support customers in using the platform effectively

  • Work closely with internal teams including Technical Support, Sales and Customer Success

  • Log all interactions accurately and provide clear updates to customers

  • Raise bugs and suggest product improvements

  • Share knowledge with the team and stay up to date with product updates and industry changes

  • Support continuous improvement in service delivery and customer experience

This is a hybrid role with three days a week based in our Swinton office. Some travel to other offices may be required from time to time.

Skills & experience

  • You will have experience of working with applications.
  • You have previously worked with SaaS products.
  • You are an analytical thinker with an innovative approach to problem solving.
  • You can work to deadlines with appropriate prioritisation.
  • You can take ownership of decision making when required.
  • You are comfortable working with others, building effective working relationships with clients and colleagues.
  • You have excellent communication skills, both written and verbal.
  • You embrace change as technology, products and services evolve.

Benefits & culture

Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!

To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.

Here’s what you’ll gain if you join our team:

  • A career packed with opportunity, in a stable and growing company.
  • A comprehensive programme of learning and development.
  • Competitive base salary.
  • 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!
  • Private medical insurance.
  • Life assurance 4x salary.
  • Enhanced pension with up to 8.5% employer contributions.
  • A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
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