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    • Provide first-line support, log and prioritise tickets, troubleshoot routine issues and escalate when needed.
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Job Post Details

System Support Administrator
SPRINGCARE LTD
·
3.1
Whitchurch Business Park, Shakespeare Way, Whitchurch SY13 1LJ
£10.85 - £12.71 an hour
Permanent, Full-time
Apply on company site

Job details

£10.85 - £12.71 an hour
Employee discount, Company pension, Company events
Permanent, Full-time
Whitchurch Business Park, Shakespeare Way, Whitchurch SY13 1LJ

Full job description

System Support Administrator

Location: Nicholson House, Whitchurch, Shropshire
Hours: 30 hours per week (flexible by agreement)
Salary: National Minimum Wage

About Springcare:

Springcare is a group of residential and nursing homes across Shropshire, Cheshire, the East Midlands, Stockport, Herefordshire, Worcestershire and the Wirral. We are committed to providing high-quality care and support to our residents.

About the Role:

We are looking for an organised and proactive System Support Administrator to join our Head Office team.

Working closely with our Allocate Lead, you will provide systems and administrative support across the group, with a focus on Allocate Optima, Bank Staff and the Loop clocking app.

Key responsibilities include:

  • Supporting staff and agency rotas, identifying staffing gaps and escalating concerns.
  • Assisting with system queries, onboarding and staff training.
  • Supporting system testing, data gathering and implementation.
  • Providing administrative support, preparing reports and responding to enquiries.
  • Supporting managers and colleagues across our homes.

About You:

You will have excellent organisational and communication skills, strong attention to detail and confidence using Microsoft Office and IT systems. You will be able to work independently and as part of a team, with the flexibility to travel to our homes when required.

Experience using Allocate Optima or supporting system implementation would be an advantage.

What we can offer to you:

  • Family friendly policies.
  • Access to counselling and wellbeing support.
  • A supportive and welcoming Head Office team
  • Smooth robust recruitment process through our portal
  • Access to our auto enrolment pension subject to qualifying criteria
  • Access to Blue Light Card – where you can make savings across hundreds of national retailers.
  • Fully funded training for nationally recognised qualifications and opportunities for career development.

If you are an enthusiastic administrator who enjoys supporting others and improving processes, we would love to hear from you. Apply today to join the Springcare team!

Springcare are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care.

Pay: £10.85-£12.71 per hour

Expected hours: 30.0 per week

Benefits:

  • Company events
  • Employee discount

Work Location: In person

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