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Head of Consumer Insights – FTC 6 months - job post

Pharmacy2U Ltd
2.6 out of 5 stars
Leeds LS15 8GBHybrid work
£65,000 a year - Full-time
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Job details

Here’s how the job details align with your profile.

Pay

  • £65,000 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

Leeds LS15 8GBHybrid work

Benefits
Pulled from the full job description

  • Annual leave
  • Car scheme
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free parking
  • On-site parking

Full job description

Role: Head of Consumer Insights – FTC 6 months

Location: Leeds LS15, Bardon LE67 Or Perivale UB6 (with hybrid working after completion of training)

Salary: £65k per annum (pro rata) plus extensive benefits

Contract type: Fixed Term Contract

Employment type: Full time

Working hours: 40 hours pw, Monday to Friday

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery.

The Head of Customer Insight role will be instrumental in leveraging the newly built single customer view engine to generate actionable insights that drive customer engagement, loyalty, and cross-sell behaviour across multiple verticals, such as pharmacy, health services, and retail. Additionally, this role will be responsible for mentoring and supporting the growth of the current Head of BI, helping build their strategic capabilities in business intelligence and data-driven decision-making.

What’s in it for you?

Occupational sick pay

Enhanced maternity and paternity pay

Contributory pension

Discounted insurance (Aviva)

Employee discount site

Discounted gyms (via our blue light card and benefits schemes)

Employee assistance programme

In-house mental health support

Free onsite parking

Health and wellbeing initiatives

Social events throughout the year

Cycle to work scheme

Green car scheme*

Long service bonus

Refer a friend bonus

Blue light card

Hybrid working

Commitment to CPD/training

25 days annual leave increasing with service

Annual leave buy and sell scheme

Discounts & Exclusive offers at The Springs, Leeds

25% Discount & health & beauty purchases

25% Discount on Pharmacy2U Private Online Doctor Services

What you’ll be doing?

  • Leverage SCV engine to identify opportunities for cross-sell across various business verticals and use SCV engine data to create robust customer segments that highlight opportunities for cross-selling within and across verticals
  • Analyse customer behaviour patterns to understand how different services and products can be bundled to increase customer value and revenue
  • Collaborate with commercial and marketing teams to develop strategies for targeted cross-sell initiatives
  • Translate customer data into actionable insights, focusing on cross-sell and up-sell potential, and communicate to senior management and non-technical stakeholders
  • Develop dashboards, reports, and presentations that highlight cross-sell opportunities and track the success of cross-sell initiatives across verticals, ensuring data accuracy, timeliness, and governance
  • Mentor the Head of BI in developing their leadership capabilities, particularly in fostering a data-driven culture within the team
  • Assist the Head of BI in embedding knowledge of data processes and analytics into team workflows to enhance decision-making and operational efficiency

Who are we looking for?

  • Bachelors’ or masters’ degree in related field
  • Proficiency in analytics and visualization tools (e.g., SQL, Power BI, Tableau) to interpret SCV data for cross-sell potential
  • IT literate with Excel intermediate
  • Experience of working in a pressured environment, delivering against tight deadlines and displays high levels of accuracy
  • Experience of working within company and ethical rules and regulations
  • Tenacity and will to win
  • Demonstrate drive, initiative, and proactivity in role
  • Experience within healthcare sector would be advantageous

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

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