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Job Post Details
Head of Consumer Insights – FTC 6 months - job post
Job details
Here’s how the job details align with your profile.Pay
- £65,000 a year
Job type
- Full-time
Shift and schedule
- Monday to Friday
Location
BenefitsPulled from the full job description
- Annual leave
- Car scheme
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
Full job description
Role: Head of Consumer Insights – FTC 6 months
Location: Leeds LS15, Bardon LE67 Or Perivale UB6 (with hybrid working after completion of training)
Salary: £65k per annum (pro rata) plus extensive benefits
Contract type: Fixed Term Contract
Employment type: Full time
Working hours: 40 hours pw, Monday to Friday
Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery.
The Head of Customer Insight role will be instrumental in leveraging the newly built single customer view engine to generate actionable insights that drive customer engagement, loyalty, and cross-sell behaviour across multiple verticals, such as pharmacy, health services, and retail. Additionally, this role will be responsible for mentoring and supporting the growth of the current Head of BI, helping build their strategic capabilities in business intelligence and data-driven decision-making.
What’s in it for you?
Occupational sick pay
Enhanced maternity and paternity pay
Contributory pension
Discounted insurance (Aviva)
Employee discount site
Discounted gyms (via our blue light card and benefits schemes)
Employee assistance programme
In-house mental health support
Free onsite parking
Health and wellbeing initiatives
Social events throughout the year
Cycle to work scheme
Green car scheme*
Long service bonus
Refer a friend bonus
Blue light card
Hybrid working
Commitment to CPD/training
25 days annual leave increasing with service
Annual leave buy and sell scheme
Discounts & Exclusive offers at The Springs, Leeds
25% Discount & health & beauty purchases
25% Discount on Pharmacy2U Private Online Doctor Services
What you’ll be doing?
- Leverage SCV engine to identify opportunities for cross-sell across various business verticals and use SCV engine data to create robust customer segments that highlight opportunities for cross-selling within and across verticals
- Analyse customer behaviour patterns to understand how different services and products can be bundled to increase customer value and revenue
- Collaborate with commercial and marketing teams to develop strategies for targeted cross-sell initiatives
- Translate customer data into actionable insights, focusing on cross-sell and up-sell potential, and communicate to senior management and non-technical stakeholders
- Develop dashboards, reports, and presentations that highlight cross-sell opportunities and track the success of cross-sell initiatives across verticals, ensuring data accuracy, timeliness, and governance
- Mentor the Head of BI in developing their leadership capabilities, particularly in fostering a data-driven culture within the team
- Assist the Head of BI in embedding knowledge of data processes and analytics into team workflows to enhance decision-making and operational efficiency
Who are we looking for?
- Bachelors’ or masters’ degree in related field
- Proficiency in analytics and visualization tools (e.g., SQL, Power BI, Tableau) to interpret SCV data for cross-sell potential
- IT literate with Excel intermediate
- Experience of working in a pressured environment, delivering against tight deadlines and displays high levels of accuracy
- Experience of working within company and ethical rules and regulations
- Tenacity and will to win
- Demonstrate drive, initiative, and proactivity in role
- Experience within healthcare sector would be advantageous
What happens next?
Please click apply and if we think you are a good match, we will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a gift.
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