Tandem Care jobs in Stockport

Strategic Account Management

• Manage and grow a portfolio of key trade and retail customer accounts.
• Develop, own and deliver customer business plans, aligning revenue, margin, service and growth objectives with wider company strategy and commercial goals
• Build and maintain strong relationships with key customer contacts.
• Lead joint business planning activities with key customers, aligning strategic objectives and growth initiatives.
• Act as the main point of contact for your customers, providing excellent service and resolving issues quickly.
• Lead regular customer review meetings to discuss performance and identify opportunities for growth.
• Take ownership of customer demand forecasting and work with Supply Chain and Operations to align capacity, inventory and service requirements.

Sales & Commercial Growth

• Grow sales and achieve agreed sales and profit targets across your customer accounts.
• Identify and develop new sales opportunities within existing and new customer accounts.
• Build business by introducing new products, promotions and growth opportunities.
• Prepare quotations, negotiate pricing and commercial agreements, and support contract renewals.
• Produce accurate sales forecasts to support business planning.
• Monitor sales performance and identify ways to increase sales and improve profitability.
• Maintain a strong pipeline of sales opportunities and ensure these are followed through to completion.
• Work closely with Marketing, Product Development and Operations to support product launches and customer growth.

Leadership & Collaboration

• Work closely with teams across Sales, Operations, Supply Chain, Customer Service and Finance to deliver the best outcomes for customers.
• Build strong working relationships across the business to support excellent customer service.
• Resolve customer issues quickly and work with relevant stakeholders to find effective solutions.
• Share customer feedback, market trends and business opportunities with the wider team.
• Support and coach colleagues when needed, encouraging teamwork and promoting knowledge sharing.
• Provide regular updates to senior management on account performance, sales opportunities, business risks and customer developments.

Travel & Brand Representation

• Travel regularly throughout the UK and ROI to meet customers, visit showrooms and attend trade events.
• Represent the company professionally at all times, promoting our brand, products and values.
• Develop a strong understanding of our products and capabilities to confidently present solutions to customers.
• Act as an ambassador for the business, identifying opportunities to strengthen our market presence.

Reporting & Analysis

• Monitor sales performance, service levels and delivery performance across your accounts.
• Keep accurate customer records and sales activity up to date using EPICOR
• Prepare regular reports on account performance, sales forecasts, customer activity and market trends.
• Use sales and customer data to identify opportunities for growth and continuous improvement

About The Role

• The Senior Account Manager – Trade & Retail is responsible for managing and growing a portfolio of key trade and retail customer accounts. Maximise customer value, strengthen relationships and drive continuous improvement across the accounts portfolio.
• The role focuses on increasing sales, building upon and growing strong long-term customer relationships, as well as identifying new opportunities to grow the business.
• Working closely with Sales, Operations, Supply Chain and Customer Service teams, you will ensure customers receive an excellent service while achieving sales and business targets.
• You will lead commercial discussions, develop account plans and work with customers to deliver successful outcomes for both the customer and the business.

In the event of an unprecedented number of applications, we reserve the right to close this vacancy prior to the advertised closing date.

Required Criteria

• Minimum 3 years’ experience managing national DIY retail accounts, including engagement with senior buying, category and supply chain stakeholders.
• Strong commercial awareness with a proven ability to deliver sales growth, improve profitability and identify new business opportunities.
• Proven experience of leading and building strong strategic customer relationships.
• Confident influencing and negotiating with senior stakeholders, both internally and externally.
• Experience of leading, coaching and developing high-performing teams, with responsibility for managing and supporting direct reports.
• Excellent planning, organisational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong analytical skills with experience of sales forecasting, performance reporting and using data to support business decisions.
• Proficient in Microsoft Office (Word, Excel and PowerPoint) and CRM/ERP systems.
• Willingness to travel throughout the UK and ROI.
• Full UK driving licence.

Desired Criteria

• Experience in B2B sales environment
• Experience in a similar KBB industry
• Experience of working with ERP systems (e.g. Oracle, Epicor or similar)

Skills Needed

About The Company

Founded by Brian McCloskey in 1987, Woodland has established itself as one of the leading manufacturers of kitchen, bedroom and bathroom furniture. Over the years, we have partnered with some of the UK's largest retailers to manufacture design-led bathroom furniture to appeal to their customer base.

Our contracts division also design and manufacture kitchen, bedroom and bathroom furniture for large-scale residential, student accommodation and hotel projects. From design through to installation, we meticulously manage our projects to seamlessly work in tandem with our contractors schedule.

• We have over 30 years experience in the kitchen, bedroom and bathroom industry.
• 141,000 sq ft manufacturing facility
• Considered one of the leading suppliers of both flat packed and rigid kitchen, bedroom and bathroom furniture
• We look after every step of the journey, from design, manufacture to installation

Company Culture

Excitement and passion for our craft drives us to manufacture superior quality furniture.

Creative design, workmanship and quality are the key ingredients to our philosophy at Woodland. We're always refining and improving our company, whether its new production techniques, design ideas - we never rest on our laurels.

We’re not complacent or stagnant. We’re a progressive business, consistently striving to excel on performance year after year with the support of our people.

As a family-run company, we have strong family values and care about the people we work with.

Our values are about nurturing our employee’s unique skill sets and rewarding them for their hard work. Many of our employees have progressed through our personal development plan to advance their careers at Woodland.

Company Benefits

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Free parking, Open office, Competitive salary

Salary

Not disclosed