Task Restaurant jobs in High Wycombe

Old Amersham Hotels in Buckinghamshire is home to two unique 4* hotels The Kings Arms Hotel and The Crown Inn. Old Amersham Hotels is also home to a unique wedding venue The Chapel which is suited within the grounds of The Kings Arms.

Job title:

Old Amersham Hotels - Assistant Manager

Main purpose of job:

In this all-round role, you’ll oversee the setup and presentation of front-of-house areas at the Kings Arms, Kings Chapel and Crown Inn, ensuring alignment with our function sheets and service-ready expectations for the restaurant and bar. Your hands-on approach will support smooth operations, from greeting guests and managing food and drink service to assisting with tasks such as cleaning, organising, and running shifts. You’ll also help manage the front desk, providing a warm, friendly check-in and check-out experience, and serving as the properties’ duty manager. This includes addressing guest feedback and complaints, making each guest feel valued. As part of a small, high-performing team, you’ll be key in ensuring everything runs smoothly during your shift and will gain a strong understanding of all operational aspects of the business.

Position reports to:

General Manager

Location:

Old Amersham Hotels, 16 – 30 High Street, Amersham, Bucks HP7 0DJ

Shift pattern:

Zero-hour contract, up to 40 hours per week.

Monday-Sunday between the hours of 7am-11.00pm with some days going until 2.30am.

Main tasks of job:

· Welcome guests warmly at reception, the restaurant, or the Chapel.

· Provide detailed answers to menu questions for both guests and staff, with strong knowledge of our offerings.

· Prepare and serve drinks to guests.

· Oversee food service with the management team, manage the pass, coordinate table plans, and prepare for upcoming function sheet items.

· Remain attentive to guest needs in dining areas and reception.

· Follow food handling health and safety standards.

· Delegate and assist with cleaning and clearing tasks for the banqueting and FOH teams.

· Proactively address issues during events, ensuring smooth operations according to function sheets.

· Adhere to company policies and procedures.

· Support managers in ordering essential stock, linen, and supplies.

· Attend menu tastings with wedding couples, addressing operational queries.

· Participate in function sheet meetings, sharing relevant information with management.

· Lead shift teams effectively, promoting high team morale.

· Maintain positive relationships with regular guests and the kitchen team.

· Ensure the team is smartly dressed for shifts and in line with the OAH uniform standards.

· Handle guest complaints professionally.

· Keep the cellar and stock areas clean and organised, ensuring bar stock rotation.

· Oversee restaurant and bar task completion, from opening to close.

· Ensure FOH food and hygiene standards are met.

· Maintain equipment, such as coffee machines and glasswashers, in good working condition and oversee that cleaning is being done by the team.

· Monitor linen (napkins and tablecloths) levels, ensuring sufficient supplies for service and events.

· Assist in maintaining a 70% drink GP at both venues, recording and reducing stock wastage.

· Create a cosy, welcoming atmosphere with dimmed lights and appropriate music volume in the evenings.

· Be confident using Newbook for reception duties, including answering phones, check ins, check outs etc

· Oversee new team member training.

· Ensure all interactions with guests are warm and friendly.

· Provide constructive feedback to Nelli/Andy.

· Undertake Duty Manager shifts.

· Ensure team members are knowledgeable about the menu, especially regarding allergens. Know allergens.

· Complete your eLearning.

Additional Manager duties:

· Assisting in carrying out appraisals

· Assisting in developing a high-performance team below you

· Assist in interviewing and hiring other team members

· Acting as Banqueting Manager in their absence, running wedding and event services.

· Ensure staff follow the company’s policies and procedures

Uniform:

· Smart office wear with smart, formal black or brown shoes.

· Shirts are to have collars; formal blazers are encouraged. (Always to be worn on wedding days)

· Shirts and trousers should be plain in design and without any bright patterns or designs on them.

· Dresses are to be at least knee length and of a formal, professional style.

· Black OAH Jackets can be worn.

· All uniform should be pressed and crease free.

This job description is a broad reflection of current duties, but it is not exhaustive. It will be reviewed on no less than an annual basis to reflect priorities and developments during the ongoing appraisal and performance review and any organisation change arising.

Job Types: Full-time, Zero hours contract

Pay: £14.50 per hour

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Ability to commute/relocate:

• Amersham, Buckinghamshire: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person