Team Medical Southampton jobs in Southampton

We are looking for a part-time Administrator to work in our offices based in Woolston, Southampton. Hours are a mixture of weekdays and weekends, on a 2-week rota.

Southampton Primary Care Ltd delivers 08:00-22:00 access to Primary Care health services across Southampton 365 days per year. As part of this rapidly growing service we are looking to appoint a new enthusiastic and conscientious Part Time Administrator who is flexible and able to work a variety of shifts daytimes and weekends on a 2 week rolling rota in our central hub.

The Administrator role includes call handling and data collection / processing. We are looking for a team player with excellent communication and customer service skills with a working knowledge of Microsoft Word and Excel. Must have the ability to multitask and prioritise workloads with ability to apply next step thinking. The role requires a professional, methodical approach with high levels of concentration and accuracy. Discretion and confidentiality are essential qualities for this post.

HOURS

Week 1: Tues 08:00-12:30, Weds 08:00-12:30, Fri 08:00-17:00, Sun 12:30-17:30

Week 2: Tues 12:30-17:00, Fri 08:00-17:00

PERSON SPECIFICATION

Forward thinking team player with excellent communication skills (written and verbal) and fluent I.T. user would be most suited to this position. Must have excellent customer service skills, be calm under pressure, and ability to multitask and prioritise workload.

The NHS environment is demanding and constantly changing and individuals who can embrace and manage multiple changes would be suited to this position. The role requires concentration and high levels of accuracy.

Purpose of Job

To provide a diverse range of administrative, reception (call handling) and data collection/ analysis duties to fulfil the needs of the services delivered by SPCL.

Induction and Training

We offer induction and on the job training plus personal development opportunities for all employees.

DUTIES

Reception

• Book Appointments using SPCL computer system, referring onto appropriate agencies as required.
• Deal with general enquiries from practices, patients and other agencies.
• Take clear and concise messages with all relevant details in place using appropriate pathway
• Maintain patient safety and patient confidentiality.
• Telephone liaison with secondary care providers.

General Administration

• Open and process post and emails
• Scanning
• Photocopying
• Conduct surveys on behalf of doctors and other health care professionals
• Prepare appropriate documentation for audits
• Collate data for service reports

Other Duties

• Attend any required training
• Attend general staff meetings
• Any other duties deemed appropriate by line manager.
• Be aware of information governance standards and policies
• Maintain data security at all times ( clear desk procedures, lock out computers etc)

SKILLS AND EXPERIENCE

Essential

• Good level of general education including qualifications in English and mathematics (equivalent to GCSE Grade C or above).
• Experience of working with the general public.
• At least 2 years reception/clerical work.
• Ability to use a telephone system, taking and recording accurate bookings and messages.
• Ability to extract data for analysis purposes.
• Good keyboard/IT skills.
• Awareness of Data Protection Action and Information Governance priniciples.
• Excellent interpersonal and communication skills.
• Proactive and willing to learn.

Desirable

• Familiarity with GP clinical systems such as System one/EMIS/Vision or equivalent.
• Ability to deal with urgent situations that may arise.
• Familiar with Medical Terminology.
• Flair for IT.

Job Types: Part-time, Permanent

Pay: £13.50-£13.97 per hour

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Sick pay

Work Location: In person