Technical Author jobs

Salary range: £35k-£40k per annum

Work location: Hybrid, 3 days in Guildford (GU1 4UG)

Role: 6 month fixed-term contract, full-time (part-time considered) - potential for extension or for the role to lead to a permanent position

Nebula is a leading SaaS provider of advanced communications software, purpose-built to empower partners and customers with resilient, scalable solutions. With over a decade of expertise, our proprietary UCaaS (Unified Communications as a Service) technology supports more than 600 channel partners and drives seamless communication for 200,000 daily active users via our award-winning ‘CallSwitch One’ and ‘Yay.com’ brands.

With the support of a leading growth-stage investor, we are at an exciting stage on our ambitious journey to be the platform of choice in business communication software.

From our offices in Guildford and London, our 75-strong UK team delivers a platform that fuels growth, enhances customer experience, and meets the demands of modern digital infrastructure. We are proud to be a close-knit team that shares a passion and enthusiasm for delivering innovation to help our users - we test and (respectfully!) challenge each other’s theories and ideas, ensuring positive change is a constant theme and embracing opportunities to deliver better solutions.

Due to continued market penetration and the need for continuous innovation, we are looking to hire a Technical Author. This new role will work within our Engineering team and will play a key role as we build out the capabilities of our market-leading software.

As Technical Author, you will have overall responsibility for creating and maintaining high-quality documentation for our cloud communications product. You will need to be a highly-skilled communicator, able to translate complex technical concepts into clear, user-friendly documentation. You will be be proactive, adaptable, and capable of managing multiple projects simultaneously in a fast-paced, agile environment.

You will be responsible for the following:

• Owning the end-to-end documentation lifecycle for UCaas and VoIP products.
• Translating complex technical concepts into clear and concise documentation – for example, in areas such as SIP signalling, call routing, media handling and API behaviour.
• Creating and maintaining a range of documentation including:
• Architectural documentation
• API reference documentation
• Integration documentation
• Configuration and deployment guides
• Network and infrastructure documents.
• Collaborating with the Engineering, Product, QA and Support teams to gather and validate technical information.
• Writing for a range of audiences, including developers, devops, end-users and auditors.
• Maintaining internal documentation standards and contributing to the improvements of our documentation toolchain and style guides.

Key skills and experience include:

• Experience as a Technical Author in the technology or telecom sectors, ideally with a background in VoIP and United Communication as a Service (UCaas)..
• Confident and clear communicator, with exceptional written and verbal communication skills and a strong attention to detail.
• Solid understanding of VoIP protocols (SIP, RTP, SRTP), telephony systems and UCaaS platforms.
• Proven ability to create technical content for APIs, CLIs and cloud-based communication systems,
• Familiarity with tools like Swagger, Git, Java documents, Confluence and ClickUp.
• Experience working in Agile software development environments.

At Nebula, we prioritise your professional growth and wellbeing. Our benefits include health cash plans, enhanced leave for new parents, ongoing training and career development, fun team events, and chances to connect with industry groups like Women in Telecoms. Our "Team First" value ensures a supportive and empowering work environment where you can excel.

We are proud to serve a diverse range of clients and believe in building a team that reflects that diversity. We're committed to ensuring everyone is treated fairly and respectfully throughout the hiring process and their employment with us. This means creating an inclusive environment for all, regardless of age, disability, gender identity, marital status, parental status, race, religion/belief, sex, or sexual orientation. If you require any accommodations in the hiring process and beyond, please do let us know so we can make any reasonable adjustments necessary!

Job Types: Full-time, Part-time, Fixed term contract, Temp to perm
Contract length: 6 months

Pay: £35,000.00-£40,000.00 per year

Schedule:

• Monday to Friday
• No weekends

Work Location: Hybrid remote in Guildford, GU1 4UG