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Job Post Details

Internal Technical Consultant - job post

Optera Structural Solutions
Rugby CV23 9JF•Hybrid work
£35,000 - £40,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • £35,000 - £40,000 a year

Job type

  • Full-time

Location

Rugby CV23 9JF•Hybrid work

Full job description

Job Summary
We are looking to recruit an Internal Technical Consultant to support the management of new instructions of our insurance-led structural repair projects.

This is a fast-paced, client-facing role where you will play a key part in managing new instructions, coordinating the external technical team, and maintaining strong relationships with insurers and loss adjusters.

Duties

  • Manage the triage and allocation of new enquiries across the technical team, ensuring instructions are effectively prioritised and progressed in line with client expectations.
  • Act as a key point of contact for clients, maintaining regular communication, building strong relationships, and ensuring a positive service experience throughout the lifecycle of each claim
  • Oversee claims from instruction through to authorisation, taking ownership of progress and ensuring a smooth, consistent journey through all stages
  • Monitor and manage WIP, proactively identifying delays or risks and ensuring SLAs and response times are consistently met
  • Prepare and issue quotations, with a focus on accuracy and commercial awareness, and actively follow up to support conversion to authorised works
  • Coordinate with internal teams to schedule visits efficiently, supporting effective diary management and overall workflow
  • Ensure all claim information is accurately maintained within internal systems to support reporting, visibility, and decision-making

Experience

  • Experience working in a fast-paced environment
  • Strong organisational skills with the ability to manage a high volume of enquiries
  • Confident communicator, comfortable dealing with clients and internal teams
  • Detail-oriented with good commercial awareness
  • Experience within insurance claims is beneficial, but not essential

Pay: £35,000.00-£40,000.00 per year

Ability to commute/relocate:

  • Rugby CV23 9JF: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location: Hybrid remote in Rugby CV23 9JF

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