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    • Communicate technical concepts clearly to both technical and non-technical users.
    • Own day-to-day customer support and technical requests.
    • View all Propel Together jobs - Remote jobs
    • Salary Search: Technical Support Engineer salaries in Remote
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    • Provide post-sale technical support to customers and partners.
    • 1-2 years of proven relevant professional experience as a technical support agent or its…
    • 5+ years’ work experience in a technical customer service role, preferably in a technical support capacity.
    • Experience in a technical support role in a software…
    • Communicate complex technical issues clearly, calmly, and commercially to both technical and non-technical stakeholders.
    • Day off on your birthday.
    • Provide technical sales support to installers and the external sales team.
    • Build strong relationships with customers and installers through professional,…
    • Within this role, you will provide our clients with the highest level of customer service, whilst providing technical support for our portfolio of network…
    • As a Desktop Support Engineer within our talented Service Desk team at Together, you'll provide technical support to colleagues across the business, resolving…
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    • Liaise with third-party vendors and support cybersecurity incident response.
    • Conduct site visits to maintain and support dealership IT systems and networks.
    • Knowledge of desktop and laptop hardware support.
    • Creating and sharing technical documentation and user guidance.
    • Experience using IT Service Management tools.
    • Product Support and Development Engineer (technical support, product inspection & repair, fault finding).
    • Respond to customers’ technical enquiries.
    • Liaising with manufacturers and technical departments for additional product support.
    • Providing telephone and technical support to field engineers while they…
    • 3+ years in a senior technical support or infrastructure role.
    • Opportunities for technical development and certifications.
    • Provide remote support to merchants and occasional on-site support at events.
    • Excellent communication, with the ability to explain technical issues to non-…
    • Mentoring and support from experienced engineers.
    • Paid training and support for relevant certifications.
    • Opportunities to develop your technical expertise and…
    • Proven experience in customer care, service strategy development, and technical support.
    • Technical support: 3 years (required).

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Technical Support Engineer
Propel Together
·
2.9
Remote
£45,000 - £50,000 a year
Permanent
Apply on company site

Job details

£45,000 - £50,000 a year
Permanent
Remote

Full job description

? **Technical Support Engineer | £45k–£50k | Fully Remote**
? **Technical Support Engineer | £45k–£50k | Fully Remote**

I’m working with a **high-growth B2B SaaS business heading rapidly towards Series A**, and they’re looking for a technically strong **Technical Support Engineer** to join the team at an exciting stage of their growth.

This is a hands-on role for someone who enjoys getting under the hood of software, solving problems and working directly with customers.

? **What you’ll be doing:**

  • Own day-to-day customer support and technical requests
  • Investigate, diagnose and resolve technical issues
  • Work closely with Engineering when deeper technical intervention is needed
  • Help build and develop an excellent support function as the business scales
  • Communicate technical concepts clearly to both technical and non-technical users
  • Have regular customer interaction, so being a genuine people person is important

? **What they’re looking for:**

  • Strong technical/engineering background
  • Experience supporting software/SaaS products
  • Comfortable understanding how software systems work
  • Strong troubleshooting and problem-solving skills
  • Excellent communication skills
  • Someone who enjoys working with people as much as they enjoy solving technical problems

This is a great opportunity for someone who wants to join a **scaling B2B SaaS business**, have real ownership and help shape the support function rather than simply inherit an established process.

? **Remote**
? **£45k–£50k**

If you’re interested, or know someone who could be a great fit, **drop me a message or get in touch.**
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