Technical Support Engineer jobs in Milton Keynes

About Niftylift

Niftylift is a privately owned UK company founded in 1985. Through continuous innovation, engineering excellence, and sustained growth, we have become one of the world's leading designers and manufacturers of Mobile Elevating Work Platforms (MEWPs). With more than 75% of our products exported worldwide, we support customers across 40 countries through an extensive sales and dealer network. Today, our success is driven by more than 400 employees across our three UK centres of excellence and manufacturing sites.

About the Role

We are looking for a logical and detail-focused Configuration and PLM Technician to support the implementation and maintenance of Niftylift's Configuration Management processes and Product Lifecycle Management system across our sites.

Working as part of a small specialist team, you will support a range of PLM, Configuration Management and data-quality improvement activities.

As part of your role, you will maintain process documentation and how-to guides, carry out approved PLM administration and monitoring tasks, and support Enterprise Change Management activities such as audit preparation, release analysis, data publishing and change-impact assessments.

This role would suit someone with experience or qualifications in engineering who is keen to develop their knowledge of PLM, Configuration Management and Change Management.

What the Role Entails

• Supporting the Configuration and PLM specialists in the delivery of PLM, Configuration Management and data-quality improvement initiatives.
• Cleansing, migrating, classifying, and validating legacy data to improve the quality of enterprise product information.
• Drafting and maintaining how-to guides and supporting process documentation for review and approval.
• Completing approved PLM administration and monitoring tasks within assigned permissions.
• Supporting Enterprise Change Management activities, including audit preparation, release analysis, data publishing and the collection of information for change-impact assessments.
• Helping to ensure that engineering and product-related items and datasets are correctly identified, referenced and traceable.
• Carrying out defined data-quality checks on Engineering Bills of Materials and supporting agreed correction activities.
• Escalating product-structure discrepancies for technical review.
• Testing new or updated PLM functionality, recording the results and providing feedback on usability and effectiveness.
• Assisting with the documentation of user and process requirements and the implementation of PLM improvements.
• Collating metrics to help identify process and system improvement opportunities.
• Providing first-line support to PLM users through approved guidance and escalation routes.
• Supporting the IT Support Desk with PLM-related queries.
• Once suitably trained and authorised, assisting with user demonstrations and the delivery of approved PLM training materials.

What We Are Looking For

• A relevant technical qualification, apprenticeship or equivalent experience within engineering, manufacturing, product data, quality or a related environment.
• Proficiency in Microsoft Office applications, particularly Excel.
• A desire to learn and develop within PLM, Configuration Management and Change Management.
• A logical and methodical approach, supported by good process discipline.
• Strong attention to detail and the ability to maintain accuracy when completing data-quality and data-cleansing activities.
• Clear and accurate written and verbal communication skills, including the ability to communicate with both technical and non-technical colleagues.
• The ability to take ownership of assigned work, raise issues promptly and seek guidance when required.
• A collaborative approach and the ability to work effectively within a small specialist team and with stakeholders across the business.
• The ability to understand and apply technical concepts with appropriate training and guidance.

Experience in any of the following areas would be advantageous but is not essential:

• Windchill user experience.
• Windchill Business Administration.
• Lean process-improvement techniques.
• Creo Parametric or other 3D CAD modelling.
• ERP systems.
• Configuration Management or Change Management processes.
• CM2/IPX certification.

What We Offer

• A competitive starting salary.
• A comprehensive benefits package including 25 days' holiday (increasing with service) plus bank holidays, a healthcare cashback scheme, a 5% contributory pension scheme, life insurance, discounted gym memberships and free on-site parking.
• A varied role supporting the development and improvement of Niftylift's PLM and Configuration Management processes.
• The chance to join and develop within a small specialist team.

If this sounds like the right opportunity for you, apply online today!