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Technical Support Specialist jobs

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    • Communicate technical concepts clearly to both technical and non-technical users.
    • Own day-to-day customer support and technical requests.
    • View all Propel Together jobs - Remote jobs
    • Salary Search: Technical Support Engineer salaries in Remote
    • 5+ years’ work experience in a technical customer service role, preferably in a technical support capacity.
    • Experience in a technical support role in a software…
    • Resolution and effective escalation reduce avoidable specialist effort, support service.
    • You understand when to continue investigating and when to bring in…
    • Communicate complex technical issues clearly, calmly, and commercially to both technical and non-technical stakeholders.
    • Day off on your birthday.
    • Within this role, you will provide our clients with the highest level of customer service, whilst providing technical support for our portfolio of network…
    • You will be comfortable communicating with a range of stakeholders and able to explain technical topics clearly to both technical and non-technical audiences.
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    • Good communication skills, with capacity to explain technical information clearly to both technical and non-technical users.
    • Service Desk and End-User Support.
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    • Previous experience in an IT support or technical support role.
    • Provide second-line technical support to staff.
    • Occasional out-of-hours support may be required.
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    • With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and…
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    • Provide technical sales support to installers and the external sales team.
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Job Post Details

Technical Support Engineer
Propel Together
·
2.9
Remote
£45,000 - £50,000 a year
Permanent
Apply on company site

Job details

£45,000 - £50,000 a year
Permanent
Remote

Full job description

? **Technical Support Engineer | £45k–£50k | Fully Remote**
? **Technical Support Engineer | £45k–£50k | Fully Remote**

I’m working with a **high-growth B2B SaaS business heading rapidly towards Series A**, and they’re looking for a technically strong **Technical Support Engineer** to join the team at an exciting stage of their growth.

This is a hands-on role for someone who enjoys getting under the hood of software, solving problems and working directly with customers.

? **What you’ll be doing:**

  • Own day-to-day customer support and technical requests
  • Investigate, diagnose and resolve technical issues
  • Work closely with Engineering when deeper technical intervention is needed
  • Help build and develop an excellent support function as the business scales
  • Communicate technical concepts clearly to both technical and non-technical users
  • Have regular customer interaction, so being a genuine people person is important

? **What they’re looking for:**

  • Strong technical/engineering background
  • Experience supporting software/SaaS products
  • Comfortable understanding how software systems work
  • Strong troubleshooting and problem-solving skills
  • Excellent communication skills
  • Someone who enjoys working with people as much as they enjoy solving technical problems

This is a great opportunity for someone who wants to join a **scaling B2B SaaS business**, have real ownership and help shape the support function rather than simply inherit an established process.

? **Remote**
? **£45k–£50k**

If you’re interested, or know someone who could be a great fit, **drop me a message or get in touch.**
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