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Job Post Details

Technical Support Agent for Machinery - job post

Height for Hire
3.6 out of 5 stars
Astley M29
£28,000 - £32,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • £28,000 - £32,000 a year

Job type

  • Full-time

Location

Astley M29

Benefits

Pulled from the full job description

  • Free parking
  • Company pension
  • Company events
  • On-site parking

Full job description

We are currently recruiting for a Technical Support Agent to join our Technical Support Department and provide support to customers on our High Drive access platform machines, based in Astley, Manchester

Full training will be given and with the support of ongoing training and development, you will provide telephone technical support on our full range ofHigh Drive machines across the UK

Please note that this role will be suited to someone with strong customer service skills with a mechanical or engineering background

Duties

  • To receive and log breakdown and assistance requests from our customers and offer phone support on our hire fleet at first point of contact.
  • To direct our mobile service engineers to site breakdowns and provide information via our internal recording system.
  • Assess information from service calls.
  • Gather information from service calls, customer assistance requests, depot engineers and manufacturers of the machinery in our hire fleet.
  • Use information to create internal bulletins with the aim of reducing and elimination of call outs and breakdowns.
  • To create, maintain and update procedures within the technical support department.
  • To create update and monitor internal and external bulletins and communicate these to all service engineers within the company.

The Person

  • Excellent communication skills
  • Calm under pressure
  • Have an interest in machinery and a willingness to learn about our machinery
  • Customer focused.
  • Strong PC skills
  • Highly organised
  • Good team player
  • Previous experience in a customer support role beneficial
  • Full and ongoing training will be provided throughout.
  • Have an engineering or mechanical backround preferred
  • Possiblly previously worked in parts or a breakdown service
  • Ideally living within a short commute (30 mins) of Astley (M29 7JY)

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Free parking
  • On-site parking

Ability to commute/relocate:

  • Astley M29: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you have previous customer support experience via telephone?
  • This role is to support customers who have hired our machinery. Do you come from a mechanical or engineering backround or at least have an interest in machinery and the ability to learn about our products?

Language:

  • English 100% fluently (required)

Work Location: In person

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