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    • Communicate technical concepts clearly to both technical and non-technical users.
    • Own day-to-day customer support and technical requests.
    • View all Propel Together jobs - Remote jobs
    • Salary Search: Technical Support Engineer salaries in Remote
    • Communicate complex technical issues clearly, calmly, and commercially to both technical and non-technical stakeholders.
    • Day off on your birthday.
    • Provide technical sales support to installers and the external sales team.
    • Build strong relationships with customers and installers through professional,…
    • We are looking for a Junior IT Support Technician to provide first-line technical support to end users.
    • Prior experience in a helpdesk or support role.
    • Experience in an IT support, helpdesk or service desk environment.
    • Logging, prioritising and managing support tickets through to resolution or escalation.
    • To provide exceptional customer service and quality first and second line technical support for the college’s digital equipment within the IT Services…
    • Technical experience preferably on technical support of electrical equipment.
    • Providing email and telephone support for technical and welding queries/problems.
    • Provide excellent customer service and technical support.
    • We are recruiting Inbound Sales & Service Advisors to join our BT & EE campaigns – helping customers…
    • Provide occasional on-site support for complex installations or technical challenges.
    • Supporting a key customer meeting with technical expertise.
    • Provide excellent customer service and technical support.
    • We are recruiting Inbound Sales & Service Advisors to join our BT & EE campaigns – helping…
    • Delivering accurate technical product support to our French and UK installers or customers via phone, email, or webchat.
    • As a 1st Line Engineer, you will be the first point of contact for customers requiring technical support across multiple client environments.
    • Provide remote support to merchants and occasional on-site support at events.
    • Excellent communication, with the ability to explain technical issues to non-…
    • Follow and help improve our internal knowledge base and support guides.
    • Escalate more complex issues to second-line support with clear, accurate notes.
    • Significant experience in a senior IT support, infrastructure or technical specialist role.
    • The ability to communicate complex technical concepts clearly to non…

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Technical Support Engineer
Propel Together
·
2.9
Remote
£45,000 - £50,000 a year
Permanent
Apply on company site

Job details

£45,000 - £50,000 a year
Permanent
Remote

Full job description

? **Technical Support Engineer | £45k–£50k | Fully Remote**
? **Technical Support Engineer | £45k–£50k | Fully Remote**

I’m working with a **high-growth B2B SaaS business heading rapidly towards Series A**, and they’re looking for a technically strong **Technical Support Engineer** to join the team at an exciting stage of their growth.

This is a hands-on role for someone who enjoys getting under the hood of software, solving problems and working directly with customers.

? **What you’ll be doing:**

  • Own day-to-day customer support and technical requests
  • Investigate, diagnose and resolve technical issues
  • Work closely with Engineering when deeper technical intervention is needed
  • Help build and develop an excellent support function as the business scales
  • Communicate technical concepts clearly to both technical and non-technical users
  • Have regular customer interaction, so being a genuine people person is important

? **What they’re looking for:**

  • Strong technical/engineering background
  • Experience supporting software/SaaS products
  • Comfortable understanding how software systems work
  • Strong troubleshooting and problem-solving skills
  • Excellent communication skills
  • Someone who enjoys working with people as much as they enjoy solving technical problems

This is a great opportunity for someone who wants to join a **scaling B2B SaaS business**, have real ownership and help shape the support function rather than simply inherit an established process.

? **Remote**
? **£45k–£50k**

If you’re interested, or know someone who could be a great fit, **drop me a message or get in touch.**
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