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    • You will be given training in all manufactured products and intrusted to provide the best technical support to our customers and engineers.
    • Previous experience in customer service is great, and any technical support background is a real advantage.
    • Troubleshoot and solve problems, providing support…
    • Resolve technical issues raised by Customers in an effective and prompt manner.
    • Someone who has extensive experience in 1st-3rd line IT support and managing…
    • Acting as a point of escalation for complex IT issues, providing both on-site and remote technical support.
    • Extensive 2nd and 3rd line support (essential).
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    • Provide technical supervision and support for vehicle preparation, inspection, repair and quality-related activities.
  • View similar jobs with this employer
    • Provide technical supervision and support for vehicle preparation, inspection, repair and quality-related activities.
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    • Participate in ticket reviews and technical discussions.
    • Explain technical concepts in a way that customers understand.
    • Share knowledge openly with colleagues.
    • Additional compensation for weekend support rota participation.
    • Contribute to onboarding and ongoing training for support team members.
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    • Committed to delivering high-quality technical support.
    • Providing technical support for material handling, drives, control systems and automation projects.
  • View similar jobs with this employer
    • Committed to delivering high-quality technical support.
    • Providing technical support for material handling, drives, control systems and automation projects.
    • Work with the third-party support partner and internal technical teams to ensure escalated issues are investigated, progressed, and resolved in line with…
    • Carrying out technical site surveys to support quotations and project works.
    • The confidence to work independently and make sensible technical decisions.
    • Using available documentation and collaborating with the team to troubleshoot and resolve incoming technical support queries.
    • Pay: Up to £30,000.00 per year.
    • Provide technical support* to engineers and customers, including fault diagnosis, problem resolution and complex technical queries.
  • View similar jobs with this employer
    • You will be given training in all manufactured products and intrusted to provide the best technical support to our customers and engineers.

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Job Post Details

Technical Support Manager - job post

Midea UK
West Midlands Region•Hybrid work
£45,000 a year - Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • £45,000 a year

Job type

  • Permanent
  • Full-time

Location

West Midlands Region•Hybrid work

Benefits

Pulled from the full job description

  • Life insurance
  • Company car
  • Company pension
  • Company events
  • On-site parking

Full job description

We offer high-tech solutions for heating, cooling and heat recovery that reflect today's demand for sustainable construction.

We currently have a full time vacancy for a Technical Support Engineer to provide technical support on our range of Air Conditioning Products for our growing installer network. This is a full-time hybrid position, with two days per week based at our Coventry Training Centre within Coventry City Football Club, with the remaining working days from home.

As a technical support engineer, you will handle post-sale technical enquiries including fault finding, product information, spare parts and more from our installer network. You will be given training in all manufactured products and intrusted to provide the best technical support to our customers and engineers.

The Role

  • Take ownership for technical and service-related enquiries.
  • Develop an understanding of this companies service department and work as part of a wider team providing technical support to field service engineers, customer services, warranty claims and sales teams.
  • Identify emerging issues and trends and escalate to Technical Services and Product Management teams
  • Provide feedback from the field to the Training department for the development of training material
  • Remain up to date with the relevant industry standards, British Standards, Building Regulations etc
  • Provide support to installers in regard to relevant industry regulations, standards and documentation
  • Use the business systems in place to support activities of job role and enable accurate reporting.
  • As a member of the technical team you may be asked on occasion to undertake a variety of tasks and/or be involved in projects undertaken by the technical department

The Person:

  • FGAS 2079.
  • At least 5 years experience.
  • NVQ level 2/3 Air Conditioning.
  • Experience of fault diagnosis.
  • Exceptional customer service.
  • This role requires excellent IT, organisational, communication and presentation skills with a strong customer focus.
  • Ability to accurately interpret and communicate manufacturers instructions and industry standards.

Pay: £45,000.00 per year

Benefits:

  • Company car
  • Company events
  • Company pension
  • Life insurance
  • On-site parking

Licence/Certification:

  • FGas Certificate (required)

Work Location: Hybrid remote in West Midlands Region

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