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Technical Support jobs in Cardiff

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    • Troubleshoot technical and application issues.
    • Work alongside technical and engineering specialists.
    • Visit and support laboratory customers across South Wales.
    • Gain practical experience within a busy ICT support environment.
    • Providing first-line IT support to staff and students.
    • An awareness of Microsoft 365.
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    • Experience in technical support, field service, repair, or product support environments.
    • Ability to explain complex technical concepts clearly to users with…
    • Strong communication skills with the ability to explain technical information clearly to non?technical users.
    • Promote best practice in customer service, process…
    • Coordinate staff training and support new system rollouts.
    • Alongside delivery, you will develop learning materials, identify training requirements and provide…
    • The role holder will support internal teams and external partners to develop, maintain and provide technical support for Microsoft Dynamics 365 Customer…
    • Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation…
    • 2nd line support of field service engineers and customers.
    • Answer technical questions & provide solutions to new requirements.
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    • Experience in technical sales support, applications engineering, systems engineering, or a similar customer-facing technical role.
    • Provide exceptional 1st line technical support to a user base of approximately 2500.
    • Provide remote, technical 1st line support, utilising your skills,…
    • In this role, you will support the Highway Structures Team in delivering the annual capital and revenue maintenance programmes.
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    • Respond to customer callouts and provide technical support when required.
    • Willing to participate in the on-call rota for emergency and breakdown support.

People also searched:

technical support engineer
technical coordinator
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Product Support Application Specialist
Clearline Recruitment
Cardiff
£200.00 - £305.06 a day
Fixed term contract, Temporary, Full-time
Apply now

Job details

£200.00 - £305.06 a day
Additional leave
Fixed term contract, Temporary, Full-time
Cardiff

Full job description

Role: Product Support Application Specialist

Location: South Wales, Field Based (Own vehicle and driving license required)

Hours: Full-time

Contract: 12 months, Inside IR35

Pay: £200 – £230 per day PAYE basic or £265.27 – £305.06 per day Umbrella

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An excellent opportunity has arisen for a Product Support Application Specialist to join one of our longstanding clients, a leading global healthcare organisation.

This is a customer-facing, field-based position supporting laboratories across South Wales with diagnostic systems, training and technical support. Full training and induction will be provided.

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Benefits:

  • 25 days holiday + bank holidays
  • 12-month contract
  • Full training and induction provided
  • Mileage paid weekly
  • Varied field-based role working directly with laboratory customers

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The Requirements:

  • Must live or work in South Wales
  • Biomedical Science or laboratory experience is essential
  • Previous experience within diagnostics or pathology laboratories would be advantageous
  • Excellent communication and customer service skills
  • Confident working directly with customers
  • Full UK driving licence and own vehicle required
  • Willingness to travel throughout South Wales and occasionally across mainland UK
  • Flexibility for overnight stays when required

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The Role:

  • Visit and support laboratory customers across South Wales
  • Provide hands-on product and application support
  • Train laboratory staff on diagnostic systems
  • Troubleshoot technical and application issues
  • Support system implementation and optimisation
  • Build strong relationships with laboratory customers
  • Work alongside technical and engineering specialists
  • Travel nationally when required, including occasional overnight stays

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If you’re keen to join an exceptional team where you can combine your laboratory experience with a varied, customer-facing field role, then please apply to this Product Support Application Specialist role below or call Chloe McCausland on 01273 063769 between 8:30am – 5:00pm.

Pay: £200.00-£305.06 per day

Benefits:

  • Additional leave

Work Location: On the road

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