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    • Communicate technical concepts clearly to both technical and non-technical users.
    • Own day-to-day customer support and technical requests.
    • View all Propel Together jobs - Remote jobs
    • Salary Search: Technical Support Engineer salaries in Remote
    • 6+ months of technical support, help desk, or customer support experience.
    • Provide technical support to customers through phone, email, chat, and other support…
    • As a Technical Support Coordinator, you will provide reliable and customer-focused technical support.
    • Delivering a comprehensive, reliable and customer-focused…
    • You will be provided with training on our specific hardware, configurations, processes and techniques, but should understand the facility of a remote support…
    • 5 years of experience as a technical trainer/professional services consultant or equivalent technical position.
    • Advise on best practices for remediation.
    • Provide remote consultancy and technical support to clients.
    • Proven Microsoft Dynamics CRM/D365 experience, ideally in a support or technical role.
    • 1–2 years of experience in a similar application support, technical support, or customer support role.
    • Escalate more complex technical issues to higher-level…
    • Receive and investigate support cases via our service management portal as a second line of support and escalation point, providing on-call support for critical…
    • The role blends technical troubleshooting with functional understanding of trade lifecycle processes across asset classes.
    • Open to relocation/business travel.
    • Experience providing remote technical support to industrial customers.
    • Liaising with Field Service Engineers and internal technical teams to coordinate customer…
    • Ability to communicate complex technical topics to customers and coworkers of varying technical skill level.
    • Expertise in writing support content.
    • This role calls for an individual experienced in IT support, technical support to field engineering.
    • Opportunities to develop technical and project delivery…
    • 5+ years’ work experience in a technical customer service role, preferably in a technical support capacity.
    • Experience in a technical support role in a software…
    • As a Technical Aftersales Advisor you will be a trusted aftersales support for customers, providing technical support and resolving product related concerns.
    • Creating & Maintaining technical documentation on all solutions and processes.
    • Managing technical updates & enhancements with our corporate merchant/partner…

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Job Post Details

Technical Support Engineer
Propel Together
·
2.9
Remote
£45,000 - £50,000 a year
Permanent
Apply on company site

Job details

£45,000 - £50,000 a year
Permanent
Remote

Full job description

? **Technical Support Engineer | £45k–£50k | Fully Remote**
? **Technical Support Engineer | £45k–£50k | Fully Remote**

I’m working with a **high-growth B2B SaaS business heading rapidly towards Series A**, and they’re looking for a technically strong **Technical Support Engineer** to join the team at an exciting stage of their growth.

This is a hands-on role for someone who enjoys getting under the hood of software, solving problems and working directly with customers.

? **What you’ll be doing:**

  • Own day-to-day customer support and technical requests
  • Investigate, diagnose and resolve technical issues
  • Work closely with Engineering when deeper technical intervention is needed
  • Help build and develop an excellent support function as the business scales
  • Communicate technical concepts clearly to both technical and non-technical users
  • Have regular customer interaction, so being a genuine people person is important

? **What they’re looking for:**

  • Strong technical/engineering background
  • Experience supporting software/SaaS products
  • Comfortable understanding how software systems work
  • Strong troubleshooting and problem-solving skills
  • Excellent communication skills
  • Someone who enjoys working with people as much as they enjoy solving technical problems

This is a great opportunity for someone who wants to join a **scaling B2B SaaS business**, have real ownership and help shape the support function rather than simply inherit an established process.

? **Remote**
? **£45k–£50k**

If you’re interested, or know someone who could be a great fit, **drop me a message or get in touch.**
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