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Job Post Details

Technical Support Engineer - Solar PV - job post

Allume Energy (UK) LTD
Remote
Full-time

Job details

Job type

  • Full-time

Location

Remote

Full job description

Company Background
Allume Energy is an Australian-born clean technology company rapidly growing its UK operation.

Our flagship technology, SolShare, is a world-first hardware and software solution that allows multiple flats to physically connect to a single solar array. Since launching in the UK 5 years ago, SolShare has connected thousands of flats to clean, renewable energy, tackling energy equity and cutting carbon emissions.

This role will be remote requiring a high degree of self-motivation and autonomy.

The Position

Allume is seeking a Solar PV Service and Support Engineer with practical, hands-on installation experience to join our growing UK-based technical team. This position is ideal for an experienced PV installer, electrician, or field technician looking to transition into a technical, office-based role.

In this position, you will be using your field expertise to handle complex remote troubleshooting, provide technical consultation to installers and engineering consultants, and lead pre-installation training and design checks.

This role offers high autonomy and a clear pathway for growth, from technical leadership to client-facing application engineering roles supporting top consultancy and construction firms.

Key responsibilities

· Pre-Installation Support: Review single-line diagrams, system designs and plans prior to installation. Provide installers with training and key tips to ensure a successful delivery.

· Remote Troubleshooting: Diagnose on-site issues, communicate professionally and calmly with installers via the phone, coordinate repairs and meticulously log all details of support cases.

· Ticket Management: Manage, prioritise, and document incoming technical support requests within our ticketing system, ensuring field issues are tracked, analysed, and resolved within established SLAs.

What we’re looking for:

· Field Experience: Hands-on background as a solar installer, electrician, field technician or field support (minimum 2 years in a customer-facing, field-based role).

· Electrical Knowledge: Demonstrable, strong electrical knowledge, supported by professional electrical qualifications.

· Problem-Solver: Practical, diagnostic mindset with the ability to troubleshoot complex electrical and hardware issues remotely.

· Communication & Tech Literacy: Excellent written and verbal communication skills, comfortable using ticketing systems, and confident representing Allume on-site when required.

· Self-Motivated: Organised, adaptable, and comfortable working independently in a fully remote environment.

· Driving License: Full UK driving license (for occasional UK site visits).

Job Type: Full-time

Experience:

  • LV Electrical Installation: 2 years (Preferred)

License/Certification:

  • Driving Licence (Required)
  • BS 7671 - 18th Edition Wiring Regulations (Preferred)

Work Location: Remote

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