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    • This is a varied role combining business systems support, user administration, hardware…
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    • Providing technical support to customers by phone and email.
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Job Post Details

Business Systems Support
Smith Brothers Stores Ltd
Leicester LE3 8DX
Full-time
Apply now

Job details

Pay information not provided
Full-time
Leicester LE3 8DX

Full job description

Business Systems Support

Job ref: 0070

About the Role

We are looking for a proactive and enthusiastic Business Systems Support professional to join our IT & Business Systems team. You will support the day-to-day operation of our business systems, assist users across the company, and help deliver IT and business improvement projects.

This is a varied role combining business systems support, user administration, hardware deployment, IT procurement, and project work. You will work closely with colleagues, software vendors, and the wider IT team to resolve issues, improve processes, support system upgrades, and ensure users have the tools and access they need to be productive.

This is an excellent opportunity for someone looking to develop a career in Business Systems, ERP Support, Application Support, or IT Operations while gaining hands-on experience with business-critical systems and projects. Occasional travel and overnight stays may be required when supporting projects across the business.

Primary Duties Include:

  • Provide first-line support via phone, email, and helpdesk tickets.
  • Log, track, and resolve user and system issues.
  • Liaise with software vendors to investigate and test fixes.
  • Support ERP and business application administration.
  • Assist with system upgrades, implementations, testing, and UAT.
  • Create and maintain user accounts, permissions, and system access.
  • Coordinate new starter onboarding and user offboarding activities.
  • Prepare, configure, and deploy laptops, mobile devices, printers, and other IT equipment.
  • Assist with IT procurement, asset management, and software licensing.
  • Produce and maintain process documentation and training materials.
  • Support business improvement projects and data management activities.
  • Provide cover for other IT team members when required.

About You

  • Strong customer service and communication skills.
  • Excellent problem-solving and organisational abilities.
  • Good attention to detail.
  • Comfortable working with multiple systems and priorities.
  • Experience in IT Support, Business Systems, ERP, or Application Support is desirable.
  • Keen to learn and develop within a growing IT & Business Systems team.
  • General tidying / maintenance of office and stores areas
  • Driving of company vehicles for goods deliveries (subject to acceptance as company driver)

Location: Leicester

Work Location: In person

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