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Technical Support jobs in Newcastle upon Tyne

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    • Liaise with third-party vendors and support cybersecurity incident response.
    • Conduct site visits to maintain and support dealership IT systems and networks.
    • PROVEN experience in technical support or IT support roles, ideally within a help/service desk environment.
    • Document technical issues and solutions accurately…
    • Providing remote and on-site technical support to clients.
    • Supporting the setup, testing, and installation of in-house software and associated hardware.
    • The ability to explain technical information clearly to customers who may have different levels of technical knowledge.
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    • Full training and support throughout your apprenticeship.
    • Providing 1st line IT support through a ticketing system.
    • A keen attention to detail.
    • Offer telephone and email support.
    • Contribute to training and support materials development.
    • Proactively support schools to maximise engagement and increase…
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    • Troubleshoot and resolve technical issues efficiently to minimise downtime.
    • Provide first-line IT support through the school ticketing system.
    • The team also provides specialist technical support to members and customers onboarding to the SOC, ensuring a smooth and effective transition into services.
    • Perform remote / onsite desktop support, including installing and upgrading of software and hardware components.
    • Adhere to effective ITSM queue management.
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    • Escalate tickets to 2nd line support, as necessary, with detailed information and clear troubleshooting notes.
    • £15,600 – £17,550 per annum.
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    • Full training and support throughout your apprenticeship.
    • Providing 1st line IT support through a ticketing system.
    • A keen attention to detail.
    • Resolve technical issues and escalate complex cases efficiently.
    • Financial well-being support including access to preferential loan and savings plans, mortgage…
    • Ability to support users with varying levels of technical knowledge.
    • You'll be a proactive and customer-focused IT professional with a strong technical…
    • Experience providing remote support to customers in IT, networking or engineering.
    • My client is looking to recruit a highly motivated and personable Technical…
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    • Assisting the Technical Service Owner function as part of the Global IT Application support services.
    • The role offers variety in the tasks from day to day and…

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Job Post Details

IT Support Field Engineer
Lloyd Motor Group
·
2.8
Newcastle upon Tyne NE2 4LE
•
Hybrid work
Full-time
Apply on company site

Job details

Pay information not provided
Referral programme, Annual leave, Company car, Company pension, Cycle to work scheme, Free flu jabs, Car scheme
Full-time
Monday to Friday
Hybrid work in Newcastle upon Tyne NE2 4LE

Full job description

An exciting opportunity has arisen for a IT Support Field Engineer to join Lloyd Motor Group.


Due to continued business growth and increasing demand across our sites, we are expanding our IT team and are looking for an experienced IT Support Engineer to join us in this region.


While you'll be part of our wider IT support team, your primary focus will be on maintaining and improving IT infrastructure and systems in the North East, where we have a ever growing presence.


If you're a skilled IT professional who thrives in a dynamic, multi-site environment and enjoys a balance of day-to-day support and project-based work, we'd love to hear from you.

Salary: Competitive - A company car is also included as part of the benefits package for this role

Hours: Hybrid role - 09:00 - 17:30 Monday - Friday hours may vary depending on the needs of the business.




Experience required: At least 3 years of experience as a field engineer, with preferred experience in franchise and motor trade IT infrastructure.

Role responsibilities:



  • Provide on-site and remote IT support for escalated or infrastructure-related issues.



  • Conduct site visits to maintain and support dealership IT systems and networks.



  • Install, configure, and troubleshoot servers, network devices, end-user hardware, and dealership systems.



  • Support IT projects including hardware upgrades, system rollouts, and new site setups.



  • Monitor infrastructure health, perform backups, and proactively resolve technical issues.



  • Liaise with third-party vendors and support cybersecurity incident response.


  • Assist with user support tasks such as account setup, password resets, and service desk ticket management.


Company Benefits:


  • 33 days of annual leave, inclusive of Bank Holidays.
  • Healthcare cash plan.
  • Employee vehicle-discount schemes.
  • Cycle to work scheme.
  • Eyecare vouchers.
  • Free flu jabs.
  • Pension scheme (including life cover).
  • Internal and manufacturer training.
  • Staff referral scheme.


About Lloyd Motor Group: Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.


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