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Technical Support jobs in Scotland

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    • Reporting to the Head Teacher, you will provide school based technical support to teaching staff and pupils.
    • All you need is a device with a camera and access…
    • View all North Ayrshire Council jobs - Irvine jobs - IT Technician jobs in Irvine
    • Salary Search: ICT Technician salaries in Irvine
    • See popular questions & answers about North Ayrshire Council
    • Provide best in class technical support to our clients primarily via phone and email but on occasions also onsite at client offices.
    • Scripting & Tools: Familiarity with remote support tools and basic PowerShell for automation and troubleshooting.
    • Employee Assistance Programme, including health, wellbeing and financial support.
    • A minimum of 2 years’ experience in an IT helpdesk, desktop support or similar…
    • Work with the third-party support partner and internal technical teams to ensure escalated issues are investigated, progressed, and resolved in line with…
    • As a Help Desk Analyst, you will be responsible for providing technical support and assistance to our customers and internal users.
    • Keep training up to date.
    • Coordinating and overseeing recurring technical maintenance and renewals.
    • The Volunteer Tutors Organisation (VTO) is seeking a candidate for a hands-on…
    • We support the entire product life cycle, from original design input, pre-sales testing, local customisation and configuration through to our field support…
    • There is a salary of 26,400 and comes with 28 days inclusive of Bank Holidays, free parking, pension, and excellent prospects.
  • View similar jobs with this employer
    • Able to learn new technologies and work in a technical environment.
    • Respond to customer queries and requests via a number of methods including phone calls, live…
    • Log, track and resolve support requests while delivering excellent customer service.
    • Provide first-line IT support via phone, email and service desk systems.
    • With mentoring, detect and resolve routine technical problems and install software on client PC’s in order to maintain operational support standards.
    • Provide first-line and escalated technical support alongside Network Engineering and Service Delivery teams.
    • Liaise with third-party engineers and suppliers to…
    • Helping to ensure people receive the right support, at the right time.
    • Supporting the delivery of our WAYfinder Outreach & Housing First Service.
    • Deliver practical learning, guidance and support for colleagues with different levels of digital experience.
    • Fusion Assets, NLP LLP, and Routes to Work.

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Job Post Details

ICT Technician
Greenwood Academy, Corsehill Mount Road, Dreghorn, Irvine KA11 4HL
£33,105.24 - £35,790.93 a year
Permanent

Job details

£33,105.24 - £35,790.93 a year
Permanent
Greenwood Academy, Corsehill Mount Road, Dreghorn, Irvine KA11 4HL

Full job description

Job Summary

We may conduct our interviews in person or using Microsoft Teams for video calling. All you need is a device with a camera and access to the internet. We will provide guidance and instructions on how to use this method if your interview is being held virtually.

We are a disability confident leader and we support reasonable adjustments throughout the recruitment process - for more information click important-information-for-applicants (north-ayrshire.gov.uk)

This post is based within Greenwood Academy. Reporting to the Head Teacher, you will provide school based technical support to teaching staff and pupils. For more details see the attached Role Profile below.

Before you apply, find out a little bit about us and why we are a Great Place to Work.

Staff Values & Behaviours

North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on our Staff Values and how to complete behaviour based application form questions is available on the Staff values and behaviours (north-ayrshire.gov.uk).

Additional Information

References

For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process.

PVG (Children)

This post is considered Regulated Work with Children, under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with children.

Preferred candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to confirmation of employment being made by North Ayrshire Council. Please note, successful candidates will be expected to meet the cost of the relevant PVG check (£59 or £18), which will be deducted from your salary following commencement of employment. For further information on the PVG Scheme please visit https://www.mygov.scot/organisations/disclosure-scotland/. For further details on North Ayrshire Council’s policy please visit Pre-employment checks (north-ayrshire.gov.uk).

Please note if you are the successful candidate your name and email address will be entered into the Disclosure Scotland PVG system to generate your PVG form which will be issued to your email with an enclosed link to complete.

Our Workstyles

As an employer of choice, North Ayrshire Council has identified four different Workstyles. Each post in the council has been allocated one of these styles:

In Building – More than 90% of time spent primarily at a single base or location.

This post has been allocated the workstyle: In Building

More information on our workstyles can be found in our HR Guide - Workstyles (north-ayrshire.gov.uk). If you have any questions on the allocated Workstyle for this post, please ask at interview.

Use of AI in Applications

Applicants may use AI tools to assist with drafting or refining their application. However, AI should only be used to enhance an application and must not replace personal experience or be used to generate content wholly on the applicant’s behalf. Where it is identified that AI has been used to create an application in full or to falsify responses, this will be taken into account within the scoring, and your application may not be progressed.

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