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Job Post Details

Customer Service Advisor (Full-time) - job post

1pMobile
6, Oriel Business Park, Omega Park, Alton GU34 2YT
Up to £28,000 a year - Permanent, Full-time
Responded to 51-74% of applications in the past 30 days, typically within 3 days.

Job details

Pay

  • Up to £28,000 a year

Job type

  • Permanent
  • Full-time

Location

6, Oriel Business Park, Omega Park, Alton GU34 2YT

Benefits

Pulled from the full job description

  • Employee discount
  • Sick pay
  • Relocation assistance
  • Life insurance
  • Company pension
  • Health & wellbeing programme
  • Company events

Full job description

Location: Alton, Hampshire
Job Type: Full-Time | Office-Based

Applicants must be eligible to live and work in the UK.

Key Requirements

  • Excellent written and verbal communication skills
  • Professional and confident telephone manner
  • Strong customer service focus with a positive, can-do attitude
  • Ability to provide first-contact resolutions and manage customer enquiries effectively
  • Comfortable handling telephone, email, live chat and social media interactions
  • Strong teamwork skills with the ability to work in a fast-paced environment
  • Eligible to live and work in the UK

Desirable Experience

  • Previous experience in a customer-focused role (ideally 1+ year)
  • Experience within the telecommunications or mobile service provider industry
  • Experience using ticketing systems and social media customer service platforms

About the Company

1pMobile is a growing mobile service provider committed to delivering excellent value and outstanding customer support to its customers across the UK.

Due to continued growth, we are looking for a motivated and customer-focused Customer Service Advisor to join our expanding call centre team based in Alton.

This is an excellent opportunity for someone who is passionate about customer service and looking to develop their career within a growing business.

About the Role

As a Customer Service Advisor, you will be the first point of contact for customers, supporting them across multiple communication channels including telephone, email, online chat and social media.

You will play an important role in ensuring customers receive a professional, friendly and efficient service while helping to maintain the company’s strong reputation for customer care.

Key Responsibilities

  • Support customers via telephone, email, online chat and social media
  • Deliver a professional, polite and friendly customer experience
  • Resolve customer queries effectively at first point of contact where possible
  • Answer inbound customer calls promptly and professionally
  • Make outbound calls to customers when requested
  • Work collaboratively with the online team to maintain a strong customer presence across digital channels
  • Accurately update customer information and internal systems
  • Contribute positively to team performance and customer satisfaction goals

About You

We are looking for someone who:

  • Has excellent communication and interpersonal skills
  • Enjoys helping customers and solving problems
  • Has a proactive and positive attitude
  • Can remain professional and calm under pressure
  • Works well independently and as part of a team
  • Is organised, reliable and eager to learn and grow with the business

Pay: Up to £28,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Health & wellbeing programme
  • Life insurance
  • On-site parking
  • Sick pay

Ability to commute/relocate:

  • Alton GU34 2YT: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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