Telecom Customer Service jobs

Customer Guide – EE Neath £26,644 Basic Salary + Uncapped Commission

Top Performers Earn £35,000+ | Full Time

Love talking to people? Enjoy helping customers?

Want to earn great money while building a career?

We're looking for an energetic, confident and customer-focused Customer Guide to join our successful EE store in Neath

You don't need years of telecoms experience—we're looking for personality, enthusiasm and a genuine passion for helping people. If you're someone who enjoys meeting new people, loves a challenge and wants to be rewarded for your hard work, we'd love to hear from you.

Why Join Us?

At EE, we're proud to have been recognised as the UK's Best Mobile Network for 12 consecutive years by RootMetrics. More importantly, we believe our people are what make us successful.

When you join our team you'll receive:

• Competitive basic salary
• Uncapped monthly commission
• Top-performing Customer Guides earning £35,000+ per year
• Full training and ongoing coaching
• Genuine opportunities to progress into leadership
• Company pension
• Staff discounts for you, your friends and family
• Company events and a supportive team environment

What You'll Be Doing

Every customer is different, and every conversation is an opportunity to make someone's day a little easier.

You'll:

• Welcome customers with confidence and enthusiasm
• Get to know customers and understand what they need
• Recommend the right phones, broadband, accessories and services
• Deliver an outstanding customer experience from start to finish
• Build long-term customer relationships
• Consistently achieve sales and customer service targets
• Keep your product knowledge up to date through ongoing training
• Work as part of a friendly, ambitious and supportive team

What We're Looking For

We're far more interested in attitude than experience.

You'll be someone who:

• Has a naturally bubbly, positive personality
• Enjoys chatting with people from all walks of life
• Is confident starting conversations
• Loves delivering brilliant customer service
• Is motivated by earning commission and achieving goals
• Works well as part of a team
• Is reliable, enthusiastic and keen to learn

Previous retail, hospitality, customer service or sales experience would be an advantage, but it isn't essential—we'll teach you everything you need to know.

About You

If friends would describe you as outgoing, approachable and someone who never struggles to start a conversation, you'll probably fit right in.

Whether you've worked in retail, hospitality, leisure or customer service, if you enjoy helping people and want a career where your earnings reflect your effort, we'd love to hear from you.

Job Details

Location: Neath

Contract: Permanent, Full Time (40 hours)

Basic Salary: £26,644

Realistic OTE: £30,000+

Top Performers: £35,000+

If you're looking for more than just another retail job and want to join an award-winning business where hard work is recognised and rewarded, apply today.

Pay: £26,644.00-£35,000.00 per year

Benefits:

• Company events
• Employee discount
• Store discount

Application question(s):

• Do you have any experience working towards targets?
• Do you have the ability to work under pressure?

Experience:

• Customer service: 1 year (required)

Work Location: In person