Telecom Customer Service jobs

Overview

We are seeking a dynamic and dedicated Account Manager to join our team. The successful candidate will be responsible for managing client relationships, driving sales growth, and ensuring customer satisfaction. This role offers an excellent opportunity for individuals with strong communication skills and a proactive approach to business development. The position involves engaging with clients across various industries, maintaining organisational efficiency, and delivering exceptional service to foster long-term partnerships.

Key Responsibilities

• Grow and develop an existing customer base by identifying opportunities to cross-sell and upsell Clarity's portfolio of telecommunications, connectivity and mobile.
• Build and maintain strong, long-term relationships with customers, developing a thorough understanding of their business objectives, operational requirements and future plans.
• Deliver an outstanding customer experience by providing proactive account management and ensuring customer issues/faults are resolved promptly and effectively.
• Conduct regular customer account reviews to identify opportunities for service improvements, contract renewals and additional solutions.
• Keep customers informed of new products, services and industry developments that could benefit their business.
• Identify and pursue new commercial opportunities within existing accounts to maximise revenue and customer retention.
• Work collaboratively with Sales, Provisioning and Technical Support teams to ensure a seamless customer experience from implementation through to ongoing support.
• Prepare quotations, proposals and contract renewals, negotiating commercial agreements that achieve mutually beneficial outcomes while maximising profitability.
• Maintain accurate customer records, sales opportunities and account activity within the CRM system.
• Achieve individual revenue, retention and customer satisfaction targets and contribute to the overall success of the Account Management team.
• Act as a trusted advisor to customers, providing strategic guidance and recommending solutions that support their business growth.

Skills & Experience

• Previous experience in an Account Management, Business Development or Sales role is essential. Experience within the telecommunications or IT industry would be an advantage.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trusted relationships with customers.
• A customer-first approach with a passion for delivering exceptional service and resolving issues effectively.
• Strong commercial awareness, with the ability to identify opportunities to cross-sell and upsell products and services.
• Self-motivated, results-driven and able to work independently while managing multiple priorities.
• Excellent organisational and time management skills, with strong attention to detail.
• Confident in handling customer queries, faults, objections and complaints, working collaboratively to achieve positive outcomes.
• Good negotiation and influencing skills, with the ability to build mutually beneficial commercial relationships.
• Competent in using CRM systems and Microsoft Office applications.
• A positive team player who enjoys collaborating with colleagues across Sales, Customer Support and Technical teams.

Key Benefits

• Uncapped commission structure
• 20 days annual leave (increasing to 25 over 5 years) plus bank holidays
• Pension Scheme
• Private Health Care
• Being part of a committed, cohesive team

Pay: £28,000.00-£33,000.00 per year

Benefits:

• Company pension
• Employee discount
• Private medical insurance

Work Location: In person