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Job Post Details

Telecoms Engineer
BlueSky
The Coldra, Newport NP18 1HQ
£30,000 - £35,000 a year
Full-time
Apply now

Job details

£30,000 - £35,000 a year
Annual leave, Gym membership, On-site gym
Full-time
Monday to Friday
The Coldra, Newport NP18 1HQ

Full job description

Location: Field & Office Based (Southwest & South Wales)

Salary: £30k - £35k DOE + Car Allowance & Bonus Scheme

Hours: Monday to Friday 9:00-17:00

About the role:

We are looking for an experienced UC Engineer to join the Engineering Team at BlueSky UC. In this role, you will be responsible for installing telecommunications equipment and unified communications (UC) solutions and providing ongoing maintenance and customer support. You will play a vital role in delivering excellent customer service by diagnosing faults remotely, assisting customers through the Service Desk, and visiting customer sites for new installations or upgrades. As a member of our team, you will need to possess strong customer service skills and maintain a practical, organised approach to your tasks.

The right candidate:

  • Provide support to customers in the event of a fault or issue and see through to resolution.
  • Provide support for telephony UC systems, Wi-Fi technologies, connectivity, and SIP-trunk-related faults.
  • Provide support on data products.
  • Remote admin control of clients’ systems to fulfil requests for adds, moves, and changes.

Key responsibilities:

  • Install UC systems and associated applications at the customer sites
  • Provide ongoing support and maintenance for UC solutions
  • Site surveys, ACS Draytek management, and system backups
  • Support and remote diagnostics for customers
  • Run Diagnostics using supplier portals to raise support queries through to completion
  • Maintain and update installation documentation
  • Carry out any other duties as required by the Technical Director

Additional Perks:

  • Holidays: 23 days + bank holidays + Birthday as annual leave
  • Company Car Allowance
  • Rewards: Quarterly and annual employee awards
  • Development: In-House Training Academy.

About the company:

This is an exciting opportunity to join South Wales' fastest-growing independent Unified Communications provider. We are seeking a new UC Engineer to become part of our already established team, covering the South West of England and South Wales.

In today’s flexible and agile workforce, effective communication is at the forefront of successful business operations. At BlueSky, we understand that trusted relationships form the cornerstone of business success. We view our customers as partners because it takes considerable effort to acquire clients and merely moments to lose them.

We are dedicated to providing a range of comprehensive business technology solutions, including:

Telecommunications, Connectivity, SIP Trunking, Professional Services, Door Entry Systems & CCTV/Security Solutions tailored to the SME market—device agnostic and cost-effective—enabling small businesses to remain nimble.

Pay: £30,000.00-£35,000.00 per year

Benefits:

  • Gym membership
  • On-site gym

Work Location: In person

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