Telecoms Engineer jobs in Dorking

Zoom Media is a leading provider of advertising solutions across an extensive network of gyms and health clubs throughout the UK. Our GymTV Network delivers digital and audio advertising to thousands of fitness locations, supported by a network of computers, AV equipment, and technology infrastructure.

We are looking for a hands-on AV Service Engineer to join our technical team. The role is responsible for installing, maintaining, testing, and troubleshooting the computer, network, RF, and AV equipment that supports our gym network.

The successful candidate will combine strong technical and problem-solving skills with excellent customer service. You will work both independently and as part of a team, providing remote and onsite support to gym clubs, contractors, suppliers, and internal teams.

This is a varied, practical role suited to someone who enjoys working with technology, diagnosing problems, travelling to customer sites, and finding effective solutions in a fast-paced environment.

Key Responsibilities

• Install, configure, test, and troubleshoot computers, RF modulators, network, and AV equipment supporting the GymTV Network.
• Provide remote and onsite technical support to gym clubs, contractors, and technicians, resolving issues and providing clear guidance and next steps.
• Conduct onsite installations, troubleshooting, and technical evaluations for new and existing gym locations.
• Assess new gym sites and determine the equipment, cabling, installation requirements, and technical steps needed for successful deployment.
• Prepare, image, configure, and test computers and other equipment before shipment to gym locations.
• Coordinate equipment, materials, and shipments for installations and repairs, including working with suppliers to source required components.
• Schedule and coordinate contractors for onsite installations, repairs, and service calls.
• Manage technical support tickets, ensuring issues are documented and clients receive timely updates.
• Maintain accurate equipment and inventory records, including tracking installations, repairs, equipment movements, and gym closures.
• Assist with R&D projects involving computer, networking, and AV technologies, while maintaining technical documentation, processes, and an organized work environment.

Skills required:

• Experience in IT support, technical service, field service, AV, or a similar technical environment.
• Good understanding of computer networking, including switches, routers, cabling, and RJ45 connections.
• Basic knowledge of AV systems, including audio, video, and RF distribution.
• Experience troubleshooting computer hardware, networking, and AV equipment.
• Experience with Linux systems and SSH is an asset.
• CompTIA A+ and/or CTS certification is an asset.
• Strong problem-solving, communication, and customer service skills, with the ability to explain technical issues clearly and work independently.

Pay: £35,000.00-£40,000.00 per year

Benefits:

• Gym membership
• Private medical insurance

Work Location: In person