The Professional Services Engineer is a senior technical specialist responsible for designing, scoping, implementing, and supporting complex IT solutions for both clients and internal business systems. The role combines technical consultancy, infrastructure design, project delivery and major incident management.

Acting as a trusted advisor to clients and colleagues, the Professional Services Engineer will work closely with stakeholders to understand business requirements, design appropriate technical solutions, and deliver projects to a high standard. The role will also act as a senior escalation point for complex technical issues and provide mentoring and knowledge sharing to engineers across the business.

This position requires a proactive, customer-focused individual with strong technical expertise across Microsoft technologies, networking, cloud platforms, cybersecurity, and infrastructure solutions.

Key Responsibilities

Technical Consultancy & Solution Design

Engage directly with clients to understand business objectives, technical requirements, challenges, and risks.
Conduct discovery workshops, site assessments, and technical reviews.
Produce high-quality technical designs, proposals, statements of work, and implementation plans.
Recommend technology solutions that align with client requirements and best practices.
Support pre-sales engagements by providing technical guidance and solution architecture expertise.
Identify opportunities for service improvement, infrastructure optimisation, security enhancement, and cloud adoption.

Project Delivery & Implementation

Lead the delivery of complex infrastructure and transformation projects.

Deploy, configure, and migrate:

Microsoft 365 environments
Microsoft Azure services
Hybrid cloud solutions
Network infrastructure
Security technologies
Server and storage platforms
Conduct infrastructure upgrades, system replacements, and cloud migrations.
Ensure projects are delivered on time, within scope, and to the highest technical standards.
Produce detailed implementation documentation and handover materials.

Major Incident Management

Act as the technical lead for Priority 1 and business-critical incidents.
Take ownership of complex escalations from Service Desk and Engineering teams.
Coordinate technical response activities during major incidents.
Perform root cause analysis and implement preventative measures.
Provide clear communication and updates to internal stakeholders, management, and clients.
Drive service restoration whilst maintaining excellent customer experience.

Infrastructure & Internal Systems Support

Support the design, maintenance, and continual improvement of the company's internal IT infrastructure.
Assist with internal technology strategy, security initiatives, and systems optimisation.
Promote adoption of best practices, automation, and standardisation across the business.
Contribute to business continuity and disaster recovery planning.

Technical Leadership & Knowledge Sharing

Act as a role model for engineers across the organisation.
Provide mentoring, coaching, and technical guidance to junior and mid-level engineers.
Support the development of technical standards, procedures, and best practices.
Assist with onboarding and capability development of engineering staff.
Encourage a culture of continuous improvement and professional development.

Documentation & Governance

Produce clear, professional, and accurate technical documentation.
Maintain project records, diagrams, implementation notes, and knowledge base articles.
Ensure all activities align with company policies, industry standards, and customer requirements.
Support compliance with ISO 9001, Cyber Essentials, information security controls, and operational processes.

Knowledge & Technical Skills

The successful candidate will demonstrate strong expertise across several of the following areas:

Microsoft Technologies

Microsoft 365
Entra ID (Azure AD)
Intune
Exchange Online
SharePoint Online
Teams

Cloud Platforms

Microsoft Azure
Virtual Networking
Azure Virtual Machines
Azure Backup
Azure Site Recovery
Identity and Security Services

Infrastructure

Windows Server
Active Directory
DNS
DHCP
Group Policy
Storage Solutions

Networking

VLANs
Routing and Switching
Firewalls
VPN Technologies
Wireless Networking
Network Security

Security

Microsoft Defender Suite
Email Security
Endpoint Protection
Vulnerability Management
Security Monitoring
Cybersecurity Best Practice

Virtualisation

VMware
Hyper-V

Experience Required

Essential

Significant experience delivering infrastructure and cloud projects.
Proven experience working within a Managed Service Provider (MSP) or Professional Services environment.
Strong Microsoft 365 and Azure implementation experience.
Experience leading technical projects and managing major incidents.
Excellent troubleshooting and problem-solving skills.
Strong client-facing communication and consultancy skills.
Experience producing technical designs and project documentation.
Full UK driving licence.

Desirable