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Job Post Details

1st Line NOC Engineer - job post

Convergence Group
3.2 out of 5 stars
Solihull B90 4RZ
£28,000 - £35,000 a year - Full-time
Responded to 51-74% of applications in the past 30 days, typically within 1 day.

Job details

Here’s how the job details align with your profile.

Pay

  • £28,000 - £35,000 a year

Job type

  • Full-time

Shift and schedule

  • Weekend availability
  • Monday to Friday

Location

Solihull B90 4RZ

Benefits
Pulled from the full job description

  • Company pension
  • Private medical insurance

Full job description

1st Line NOC Engineer – Kickstart Your Tech Career!

Are you passionate about technology and looking to build a career in telecoms? Join Convergence Group as a 1st Line NOC Engineer and be at the forefront of the action, solving real-world problems and growing your skills in an industry that keeps the world connected.

Why Convergence Group?

We believe in investing in our people. You'll get tailored training, a mapped-out development path, and clear career progression. The more value you bring, the more you’ll grow – and be rewarded. Start your tech career with us and help drive the future of connectivity.

What You’ll Do:

  • Deliver top-notch customer service by resolving technical issues and keeping customers in the loop.
  • Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi-Fi APs.
  • Manage incident and request tickets with precision, escalating to senior engineers when needed.
  • Assist with hardware and vendor management, ensuring swift resolution of faults.

What You’ll Need to Apply:

  • At least 1 years’ support experience in a busy, customer-focused service desk or NOC environment.
  • Solid understanding of LAN/WAN technologies, ideally with a networking qualification like CCNA (or working towards it).
  • Flexibility to work in our Solihull office on shift patterns between 7am and 7pm, mainly Monday to Friday, with occasional weekend shifts on a rota basis.
  • Ability to obtain BPSS, SC, and NPPV3 clearance for this role.

Perks of the role:

  • We're dynamic and fast-paced.
  • You'll bag a fantastic base salary of £28,000-£35,000.
  • 33 days holiday (including bank holidays and it only gets better!).
  • Robust benefits, including an enhanced pension, Private Medical Insurance, Income Protection & Life Assurance.
  • Learning and development? Absolutely!
    • Dog-friendly office? Heck, yeah!

The Nitty Gritty:

  • Permanent position.
  • Full-time, 37.5 hours per week, Monday to Friday (shifts of 7-3:30 / 9-5:30 & 10:30-7).
  • A requirement to work weekends on a rota basis but days off given in the week and overtime paid for additional hours.
  • Office-based role.

Ready to start your journey in tech? Apply now!

#Hiring #Telecoms #NOC # ServiceDesk #1stlinesupport #CG

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