Telephone Counsellor jobs

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

We provide comprehensive EAP services, offering emotional and practical support to client companies and their employees. Our counsellors deliver face to face short-term counselling services to our clients.

About the role

We're seeking experienced counselors to join our Clinical Affiliates Network. This role involves providing face-to-face short-term counseling services to client companies and their employees, managing online referrals, and collaborating with our Case Management team.

Key Responsibilities:

• Manage online referrals promptly

• Provide short-term counseling (3-8 sessions) to clients

• Offer timely written/verbal feedback and case notes

• Report risk events to the Case Management Team

Qualifications and Requirements:

• BACP/UKCP/COSCA/BPS, NCS, BABCP accredited practitioner or equivalent
• If not accredited: Diploma level qualification, registered member of a professional counseling body, 3 years post-qualification experience, and 450+ counseling hours
• Ability to work within a short-term counseling model in an EAP context
• Professional indemnity insurance of at least £1,000,000
• Registered with the Information Commissioner's Office (ICO) as a Data Controller
• Access to a suitable, dedicated consulting room with appropriate privacy and waiting area
• IT literacy, including proficiency with Microsoft Word, email, and online systems
• Understanding of organizational dynamics and workplace issues
• Ability to work collaboratively with the Case Management team

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.