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Helpline Counsellor
The Portfolio Group
·
2.9
Hinckley
£30,000 - £34,000 a year
Permanent
Apply now

Job details

Here’s how the job details align with your profile.

Pay

£30,000 - £34,000 a year

Job type

Permanent

Benefits

Pulled from the full job description
Life insurance
Employee assistance programme
Company pension
Private medical insurance
Season ticket loan

Full job description

Wellbeing Counsellor

£30,000-33,000 FTE
Onsite

Are you a qualified counsellor looking for a company that will invest in your development and career progression?

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.

Job Overview

Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.

Day to Day Responsibilities:

  • Providing an efficient and effective telephone counselling service to all callers
  • Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
  • Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution

Requirements:

  • Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
  • 12 months post qualification experience
  • Registered member of the BACP or equivalent
  • High level of computer literacy (MS Office, Word, Excel and PowerPoint)

Employee Benefits:

  • 5 days' holiday, plus bank holidays
  • Day off on your birthday
  • Holidays increase after 2- and 5-years' service
  • Cash plan for you (and your children, if any)
  • Private medical insurance after 5 years' service
  • Pension Plan and Life Insurance
  • Support with revalidation and CPD
  • Funding support with training and development 11. Holiday season bonus after 3 years' service
  • Profit share scheme
  • Season ticket loan scheme after 6 months and successful completion of probationary period
  • Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
  • Free 24/7 onsite gym with regular group classes

47589LS1R26

INDHIN

The Portfolio Group are acting on behalf of our client in recruiting for this position.

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