Telephone Counsellor jobs

Regional Counsellor

Salary: £25,200-£28,000

Location: Covering Swansea, Neath & Port Talbot

Contract: Full-time, Permanent

Hours of work: Monday to Friday 9:00am to 4:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

As a Regional Counsellor you will be responsible for undertaking counselling sessions on a one-to-one or group basis to support clients in identifying their individual needs and barriers to learning and progression. Maintaining and developing external working partnerships to share best practice, signposting clients and to facilitate workshops encourages further education on well-being for all learners.

Your impact

• Adhering to the BACP Ethical Framework for Good Practice in Counselling & Psychotherapy
• Displaying all values and personal moral qualities in line with the BACP Ethical Framework.
• Working within the ethical principles of the BACP good practice in counselling.
• Accountable for undertaking group and individual counselling therapy sessions, face to face or remotely via telephone or appropriate digital platforms.
• Responsible for agreeing a counselling contract with each learner to determine session content.
• Establishing a relationship of trust and respect with learners, through active listening and empathy.
• Responsible for supporting clients, without bias, towards a deeper understanding of their concerns and to make decisions and choices.
• Working in partnership with external organisations, in relation to signposting, referrals, and organising talks / workshops.
• Designated Safeguarding Officer responsibilities and duties.
• Recording and maintaining records, meetings and other associated documents, in line with data protection and confidentiality arrangements.
• Provide guidance, support and advice to all learners and staff, as appropriate.

What are we looking for?

Essential

• A recognised diploma or degree in Counselling.
• Experience of working with young people and adults in a counselling setting.
• A member of the BACP or equivalent.
• To be able to work using an integrated approach.
• Knowledge and understanding of the BACP or BABCP Code of Ethics.
• Knowledge of CORE or equivalent outcome measures.
• Full driving licence.

Desirable

• Accredited member of BACP or equivalent.
• Fluent in Welsh
• Knowledge of training industry

Whats in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunitys employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference, wed love to hear from you!

Find out more.

Job Description

Find out more about working with Itec

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