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  • Job Introduction Focus Birmingham is a dedicated charity supporting people with sight loss and complex needs, helping them lead fuller, more independent, and…
    • View all Focus Birmingham jobs - Remote jobs
    • Salary Search: Telephone Befriender salaries
    • See popular questions & answers about Focus Birmingham
    • We’re looking for Patient Services Administrators to provide frontline telephone, email and chat support for Clinical Partners patients to ensure a smooth…
    • Experience handling telephone enquiries and responding to customer or service user needs.
    • Working collaboratively with colleagues and healthcare partners to…
    • 15-minute telephone conversation with one of our Talent Acquisition team.
    • Salary: £25,506 per year plus OTE £8,400 per annum.
    • Financial wellbeing support, including access to Salary Finance.
    • Flexible working options to support a healthy work–life balance.
    • Excellent customer service skills and a polite, professional telephone manner.
    • Patience, empathy and the ability to support customers with different needs.
    • The successful candidates will join our long standing Help to Claim service to provide telephone and web chat support for Universal Credit claimants.
    • 15-minute telephone conversation with our Talent Acquisition team.
    • Through a blend of eLearning, facilitator-led sessions, role reality exercises, call…
    • A minimum of 3 years' experience in outbound telephone sales or telesales.
    • Work closely with the wider sales team to support business growth and client success.
    • This work will include around 21 hours of telephone advice via our Advice Line, including following up on advice requests received online, and generalist advice…
  • View similar jobs with this employer
    • When required, using webchat and email to support our customers online.
    • You can find guidance for technical issues on GOV.UK: Technical support with HMRC online…
    • Respond professionally to enquiries via email, telephone, WhatsApp and other communication channels.
    • Sales & Customer Acquisition Assistant (Part-Time).
    • Successful candidates will then be invited to a 15‑minute telephone assessment on the evening of either 20th or 23rd November.
    • Confident telephone manner and interviewing skills.
    • Coordinate and support candidate onboarding and training requirements, ensuring successful progression to…
    • To operate a Net call telephone system without supervision.
    • To assist with telephone enquiries from members of the Trust, general public, GP's, Hospitals and…

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Job Post Details

Telephone Befriender
Focus Birmingham
·
4.0
Remote
Apply on company site

Job details

Pay information not provided
Remote

Full job description

Job Introduction

Focus Birmingham is a dedicated charity supporting people with sight loss and complex needs, helping them lead fuller, more independent, and more connected lives. We’re currently looking for warm, compassionate volunteers to join us as Telephone Befrienders.

If you can spare just a few hours a week, you can make a genuine difference to someone who is visually impaired and may be feeling isolated. A simple conversation from the comfort of your own home can bring comfort, confidence, and connection to someone who truly needs it.

As a Telephone Befriender, you’ll offer friendly chats, emotional support, and a vital social lifeline — helping people feel heard, valued, and less alone and you won’t be doing it on your own. We’ll support you every step of the way, from application and onboarding to being carefully matched with someone you’ll genuinely connect with.

If you’re ready to brighten someone’s day — and enrich your own — we’d love for you to apply and join our community of caring volunteers.

Quotes from our volunteers -

  • Sonia, Telephone Befriender "It's so rewarding knowing that a weekly phone call to someone can help reduce their feelings of loneliness and isolation for a small part of their day."
  • Sacha, Telephone Befriender "One of the greatest gifts is giving my time to support and empower citizens with sight loss."
  • Sharon, Telephone Befriender "It gives me great pleasure and satisfaction when I see service users gain confidence and self-esteem, as I believe the be-friending service is making a real difference to their lives".

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