Temporary Medical Secretary jobs

Our friendly, hard working team at Asplands and Woburn Surgeries aim high. A temporary post to cover maternity leave has become available. The post will be for a minimum of 6 months.

Reception is a very busy department and the role includes responding to appointment requests and answering queries from patients either on the telephone, in person or via the website. Training will be given to empower the successful candidate to navigate patients to the correct solution. There is a great deal of patient contact and therefore a lot of opportunity for job satisfaction.

We work in a very supportive and collaborative environment with training provided.

Days and hours for this role will be :-

Monday 8.00am - 1.00pm

Thursday 8.00am - 6.00pm

Friday 1.30pm - 6.30pm

This is a total of 20 hours per week.

The pay is £12.71 per hour.

Please note that CVs generated by Artificial Intelligence will not be considered.

Previous applicants need not apply.

Main duties of the job

Duties can include but are not limited to,

Greeting and directing patients

Booking appointments

Processing of information

Assisting patients as required.

To act as the central point of contact for patients

Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Front desk duties, including correct procedure for arriving patients.

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Read code data on SystmOne

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Direct requests for information i.e., SAR, insurance / solicitors letters and DVLA forms to the Medical Secretary.

Manage all queries as necessary in an efficient manner

Maintain a clean, tidy, effective working area always

Support all clinical staff with general tasks as requested.

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Attention to detail
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Microsoft Office and Outlook packages
• SystmOne
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• Experience of working in a healthcare setting
• SystmOne experience

Closing date for applications is 16th August 2026

Pay: From £12.71 per hour

Expected hours: 20.0 per week

Benefits:

• Company pension
• On-site parking

Work Location: In person