Provide general assistance to the Practice Team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

Administration

To have a thorough knowledge of all practice procedures
To work in accordance of written protocols
Pulling/ filling notes for surgeries and update as necessary
Filing post in medical records
Fax and photocopy as requested
Scanning

Reception

Receiving patients consulting with members of Practice team
Deal with all general enquires, explain procedures
Handing completed repeat prescriptions to patient and checking names and address
Be able to cover all reception position as necessary
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
Advise patients of relevant charges for private (non general medical services) services, accept payment and issue receipt for same

Appointments

Process appointment requests for today and future appointments from patients by telephone and in person
Deal with visits requests

Computer

Registrations of new patients – computer data entry and medical records
Process patients change of address – computer data and medical records (have knowledge of practice area)
Process repeat prescriptions requests in accordance with Practice Guidelines
Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to duty doctor
Report computer problems to helpline following practice protocol

Telephone

Have working knowledge of telephone system, during and after hours
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery

Other tasks

Clear and restock consulting rooms after surgeries
Ensure building security- have thorough knowledge of doors/ windows/ alarm/ fire
Provision of refreshments for staff and visitors as required, washing up and keeping the kitchen area clean and tidy
Keeping the reception are, notice boards and leaflet dispensers tidy and free from obstructions and clutter
Any other tasks allocated by managers

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and other’s health, safety and security as defined in practice Health and Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manage those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks identified

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such as training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performances
Work effectively with individuals in other agencies to meet patients’ needs
Effectively manage own, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members
Communicate effectively with patients and careers
Recognize people’s needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services

The post holder will:

Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate

This job description is not restrictive and will be reviewed in consultation with the post holder as appropriate

Job Type: Part-time

Pay: From £11.00 per hour

Benefits: