Temporary Medical Secretary jobs in London NW6

Hours of work

37.5 per week

Monday to Friday 10.30 - 18.30 (30 mins unpaid lunch).

MAIN PURPOSE OF THE POST:

To provide an efficient, helpful and friendly point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

RESPONSIBLE TO:

Operations Manager & Business Manager

MAJOR DUTIES AND RESPONSIBILITIES:

Reception Duties

• Utilise computer systems to ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms
• To make new or follow-up appointments over the telephone or in person in accordance with the Practice Policy
• Ensure that patients who need “urgent appointments” are seen in accordance with the Practice Policy
• To answer general enquiries in person or on the telephone, explaining surgery procedures.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed.
• To receive repeat prescription requests and to issue in accordance with practice policy
• Advise patients of relevant charges for private services, accept payment and issue receipts for same.
• Respond to all queries and requests for assistance from patients and other visitors
• Action requests for ambulance transportation
• Take appropriate action for booking interpreters
• Relay messages in accordance with Practice Policy
• Receive samples over the desk and store in accordance with Practice Policy until collection
• Ensure reception and waiting areas are kept neat and tidy and stocked with relevant patient information

Management of appointment system

• Ensure total familiarity with all appointment systems in effect
• Book appointments and recalls
• Monitor effectiveness of the system and report any problems to your manager

Operation of telephone systems

• Answer external and internal telephones promptly
• Receive and make calls as required. Divert calls and take messages as appropriate.
• Ensure that the system is operational at the beginning of the day
• To receive and accurately record messages for GPs, nurses and any other staff
• To deal with patient requests for test results

Management of medical records

• Ensure correspondence, reports, results etc are filed according to practice policy
• Ensure new records are merged with old notes in line with practice policy
• To complete necessary documentation for all patients, registered and non-registered – making sure all registration forms, change of address are actioned according to practice protocol.
• Manage online medical records

Scanning

• To scan all documents in accordance with the Practice Policy
• To file all scanned documents in the appropriate filing system

Start and end of procedures

• Open up and close the premises at the start and end of the day as required.

Administration duties

• Process patient registrations and deuctions
• Maintain the GP links module of the clinical system
• Process patient requests for reports and letters
• Process queries from PCSE

GENERAL DUTIES:

• To operate the practice computer, maintaining accurate patient registration details, printing prescriptions making appointments etc.
• To act as chaperone on occasions for the doctors or nurses.
• To attend training when organised by management
• To attend meetings with the Operations Manager and/or Business Manager when necessary
• To assist with mailings and patient recall
• Photocopy and distribute literature
• Shredding confidential material
• Opening and distributing post
• Any other duties appropriate to the grade
• The post holder may be required to change his/her principal responsibilities at any time should the needs of the practice so demand.

Pay: £12.71 per hour

Ability to commute/relocate:

• London NW5 3LN: reliably commute or plan to relocate before starting work (required)

Experience:

• Primary Care : 1 year (required)

Work Location: In person