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tenancy support worker
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Leasehold Officer
SouthernHousing
London EC1M
•
Hybrid work
£36,376 a year
Permanent
Apply on company site

Job details

£36,376 a year
Annual leave, Company pension, Cycle to work scheme, Season ticket loan
Permanent
Hybrid work in London EC1M

Full job description

Ref: 386

About The Role

We’re looking for an experienced and knowledgeable Leasehold Officer to join our Service Charge & Specialist Leasehold Services team.

Our vision is to create communities where everyone has a safe home in a place they’re proud to live. We’re big and we’re local, and residents are at the heart of what we do. Our HEART values are Honest, Efficient, Accountable, Respectful and Trusted.

The role

You’ll deliver specialist leasehold services across Southern Housing’s portfolio. You’ll manage specialist processes and provide technical support on lease interpretation, consents, permissions, statutory leasehold matters and complex enquiries. You’ll work with residents, colleagues, legal representatives and other stakeholders while ensuring our work meets lease obligations, legislation, policy and organisational requirements.

The location

You’ll be based at one of our main offices in Farringdon, Croydon or Sittingbourne, with hybrid working available when appropriate and agreed with your manager.

What you’ll be doing

  • Provide specialist leasehold advice and guidance to residents, colleagues and stakeholders.
  • Interpret residential leases and explain rights, responsibilities and restrictions.
  • Process consents and permissions, including alterations and subletting applications.
  • Administer notices, registrations, transfers and legal documentation.
  • Support Right to Manage, Right to Acquire, lease extensions and enfranchisement matters.
  • Provide technical support with disputes, breaches, enforcement and complex enquiries.
  • Prepare information and evidence for tribunals, legal proceedings and dispute resolution.
  • Provide specialist leasehold input for new schemes, developments and disposals.

What you’ll need

  • Experience in leasehold services, property management, housing or a related area.
  • A good understanding of residential leasehold principles and lease interpretation.
  • Experience managing leasehold consents, permissions or specialist administration.
  • Experience handling complex enquiries or casework.
  • Strong organisation and communication skills.
  • Excellent attention to detail.
  • A relevant qualification or equivalent experience at A-Level standard.

Closing Date: 28th October 2026

Interview Dates: W/C 9th and 16th November 2026

What's in it for you

  • Pension
  • Life assurance
  • Healthcare cash plan
  • Eyecare & dental
  • Birthday leave
  • Retailers discounts
  • Cycle to work
  • Buy & sell annual leave
  • Season ticket loan
  • In-house academy & career development
  • Flexible working

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

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